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Dharmakit Networks
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Support Engineer

Support Engineer

Dharmakit Networks

0 years

0 Lacs

Anand Gujarat India

Posted:18 hours ago| Platform:

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Skills Required

support networks network reliability security troubleshooting wan routing capture wireshark tcpdump analyze latency servicenow jira triage engineering audits patch management maintenance training data tcp ip dhcp http analysis itil communication solver monitoring solarwinds nagios snmp linux unix server development certification collaborative learning switching

Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

Dharmakit Networks is a leading provider in the network infrastructure solutions sector, we specialize in managed services and next-generation connectivity for enterprise clients. Our on-site Technical Support team ensures optimal performance, reliability, and security of critical network environments across India.Role & Responsibilities

Provide hands-on, on-site support for troubleshooting and resolving complex network incidents (LAN, WAN, routing, switching).
Diagnose hardware issues on routers, switches, firewalls, and related devices; perform repairs, replacements, and configurations as needed.
Use packet capture tools (Wireshark, tcpdump) to analyze traffic patterns and identify root causes of network latency or packet loss.
Manage tickets end-to-end via ServiceNow or JIRA: triage incoming incidents, escalate to engineering teams, and communicate status to stakeholders.
Execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure.
Document resolutions, create knowledge-base articles, and deliver technical training to on-site staff and end users.
Proper Operation knowledge is the must.

Skills & Qualifications

Must-Have

Freshers should have knwoledge about the on-site network support in enterprise or data-center environments and have proper proeffcient in communication.
Strong grasp of TCP/IP, DNS, DHCP, HTTP/S and network security fundamentals.
Proficiency with packet analysis tools like Wireshark or tcpdump.
Hands-on experience configuring and troubleshooting routers, switches, and firewalls.
Familiarity with incident management platforms (ServiceNow, JIRA) and ITIL processes.
Excellent verbal and written communication skills for customer-facing scenarios.
Problem Solver

Preferred

Freshers should have knowledge about network monitoring platforms (SolarWinds, Nagios, PRTG) and SNMP and operating systems.
Advance Linux/Unix command-line skills for server diagnostics.

Benefits & Culture Highlights

Competitive salary with performance-based incentives and on-site allowances.
Structured career development programs and technical certification support.
Collaborative, hands-on culture emphasizing ownership, continuous learning, and innovation.

Skills: dhcp,enterprise,it-support,tcp/ip,wireshark,routers,communication,routing,servicenow,tcpdump,unix,linux,dns,operating systems,incident management,network security,security,http/s,it support,switching,infrastructure,jira,it infrastructure

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