Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
About Sales Operations
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success. The Sales Operations will support PCS product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. And will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year. The successful candidate will demonstrate a passion for continuous process improvement and support the department using quantitative metrics and KPI’s. This role is critical to creating a world class customer experience and enhancing salesperson effectiveness.
Job Title: Sr Sales Operations Coordinator
Reports To: Team Leader, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Setup new items and customers in accordance with documented processes within SFDC and the ERP system.
- Perform PCS Product Data Management that supports Sales opportunities.
- Meet Service Level Agreements.
- Item Maintenance.
- Build system accuracy and integrity of an item structure that includes item description, item class/ sub class/GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing
- Pricing Maintenance.
- Load customer rebates/contracts into ERP and update standard/list cost.
- Process and generate quotes for pricing changes/upload new sell price the TSS gives the customer.
- Build and maintain customer item table maintenance - tie customer items (custom SKU's) to PCS distributor items Maintenance Table
- Setup customer master file that includes ship to addresses and upload tax certificates
- Address customer inquiries and surveys – build answers for business questionnaires and work with Quality on specific questions
- Build QBR prep for customers - populate pre-approved customer template with PCS data
- SFDC support for Sales - support projects (to translate) PCS business into SFDC
As a Sales operation Coordinator you represent our company well by being responsible, punctual and self motivated
Other Requirements
- Bachelor’s degree in business / equivalent experience in appropriate specialty preferred
- 3+ years relevant business experience: operations, customer implementation, supply chain, sales, product management, and/or customer service
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Proficient with business systems – ERP systems, CRM systems, workflow automation systems
- Past experience improving or fully automating business processes
- Display excellent verbal and written communication and Presentation skills.
- Highly detailed and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and lead time efficiently
- Ability to work under face pace environment
- Customer orientated and ability to adapt/respond to different types of tasks
- Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.
- Flexible to work in Night Shift
