Specialist, Systems Engineering

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Job Title

Specialist, Systems Engineering

Job Purpose

The role of the VDI Engineer is to plan and implement solutions to improve the availability, scalability, latency, and efficiency of virtual endpoints and associated services. The position will require extensive technical expertise in the virtualization areas of Windows365 (Azure Desktop), On-Prem vSphere components, VMware Horizon (Omnissa). An essential part of this role is the close collaboration with the EUC Architecture and Operations teams, other infrastructure disciplines, and the Security and Risk Mgmt. organization. This role would suit an individual who has both deep virtualization knowledge and experience working within a large and complex global organization. We're looking for someone who thrives with compressed timelines and pressure, someone dynamic who is a real problem solver, and someone that understands customer requirements are a critical factor in the design and implementation of technology transformation.Responsibilities:Ensure that EUC environment which includes various VDI setup operates with high reliability, availability and performance at scale for our customers.Analyze user requirements and develop appropriate EUC solutions to meet expected service levelsEnsure infrastructure security compliance.Document architecture, deployments, and installationsTroubleshooting and fixing more complex EUC & VDI issues that cannot be resolved by Service Desk, Field Services, or Desktop Operations.Contribute to the EUC strategy, collaborating with EUC Architecture, Engineering and Operations, Security Architecture, Risk Management, and Business Partners. Work with vendor partners for escalations and issue resolution.Monitor and tune up running systems to ensure SLA meets business requirementsIdentifying repeatable tasks and automating them to make future deployments more efficientIdentify, gather, analyze and automate responses to key performance metrics, logs, and alertsProviding real-world technical experience for architecture and engineering collaborationTraining technical and non-technical people in how to use new solutionsRequirements:Experience configuration, administration, and support of Broadcom vSphere products (ESXi, vCenter) and Omnissa Horizon products such as DEM, AppVolume and Connection Servers.Working knowledge of Windows365 and Intune (Endpoint Management).Working knowledge of Active Directory and Group Policy Management.Experience with monitoring solutions: e.g. Splunk, Moogsoft, DynatraceFamiliarity with security issues in the cloud such as intrusion, penetration, and vulnerability scanning.Experience with Change, Incident, and Problem Management processesExperience providing Level 3 on-call support for escalated high priority incidents and guiding team to resolution.Proficient in a common scripting language: PowerShell recommended.Experience supporting and administering Windows operating systems.Strong communication and interpersonal skillsBe comfortable leading engineering efforts and explaining new concepts in familiar termsBe highly self-motivated, self-directed, and able to work independently and as part of a teamMinimum of 7+ Years work experience in this discipline

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