Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
We are looking for a proactive and highly organized Smartly Enabled Services (SES) Support Specialist to join our Central Operations Team (COT).
In this role, you will provide comprehensive operational support to the Global Service Product Management team (S4) for the setup, coordination, and lifecycle management of Smartly Enabled Services agreements. You will work closely with Global Regional Sales Managers (RSMs), the global service network, and digital teams to ensure seamless onboarding, accurate data management, and structured handling of SES-related agreements and queries.
Your key responsibilities will include onboarding and lifecycle maintenance of SES agreements, coordination of digital requests via Azure DevOps, customer onboarding through our customer facing platform LOREKA, and contributing to the continuous improvement of tools, processes, and documentation.
You will serve as the single point of contact for SES-related activities, ensuring effective collaboration between sales, digital, and customer-facing teams across the organization.
In this position, you will report to the Division Support Manager within the Central Operations Team.
Your responsibilities
1. SES Request & Query Management
-
Set up a structured system for tracking and managing SES-related queries and requests from the global service network and customers.
-
Build and maintain a knowledge database for efficient and standardized query resolution, reducing dependency on SES Product Managers.
2. SES Agreement Setup and Lifecycle Support
-
Act as the primary operational contact for Global Service sales team (S5) and the Sales network on data-related queries during the agreement sales phase.
-
Actively support the sales network by identifying missing information, coordinating data correction of SES agreements in CRM; ensuring all required fields and documentation are in place.
-
Ensure timely collection and storage of the data questionnaire in CRM.
-
Support in the onboarding and lifecycle maintenance of SES agreements in CRM through their end-of-life.
3. Data Coordination and Feasibility Support
-
Perform feasibility assessments on received data samples to evaluate readiness for digital requirements.
-
Create and manage Azure DevOps tickets for the Digital team related to data feasibility, signal mapping, and new data ingress.
-
Ensure complete and accurate data is shared with Digital teams, including product type, transfer method (CSV/API), vessel information, company details, and agreement identifiers
-
Ensure all signal-related exceptions, substitutes, and special cases are well documented and traceable.
5. Customer Onboarding & Data Enablement
-
Gather and validate necessary information to initiate customer onboarding, including contract identifiers and data classification.
-
Coordinate and support LOREKA onboarding requests, including handling of non-standard cases.
6. Continuous Improvement and Documentation
-
Contribute to enhancements in operational tools such as reports/dashboards, query handling systems, and forms/templates to streamline SES support activities.
-
Contribute to documentation to ensure consistent onboarding, tracking, and data management across all stakeholders.
-
Other supports based on needs
Your background
-
Bachelor’s degree in Engineering, Diploma in Engineering, MBA, or other relevant bachelor’s degree; equivalent experience may also be considered.
-
3+ years of proven experience in operations support, customer service, technical administration, or digital services.
-
Strong in communication and stakeholder management abilities.
-
Demonstrated commitment to quality service, timely and accurate deliverables, with a focus on compliance.
-
Proven ability to collaborate with international and cross-functional teams, and respect different cultures across the globe.
-
Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
-
Proficiency in working with Microsoft suite (Outlook, Excel, PPT, Doc..); experience with CRM tools (e.g., Salesforce, Dynamics, or CRM).
-
Familiar with data analysis and reporting tools.
-
Good command of English spoken and written
-
Proactive, process-driven, and solution-oriented mindset.
-
Curious and capable of learning systems and digital processes.
Your benefits
-
Attractive compensation & benefits.
-
Employee Assistance Program.
-
Global parental leave program.
-
Flexible working models.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website
accelleron.com
.
Accelleron Data Privacy Statement:
accelleron.com/privacy-notice/candidate
