Service Coordinator

About Verder Scientific:

Verder Scientific is a division of the Verder Group, a family-owned business founded in 1959 that specializes in high-tech laboratory and analytical equipment. Verder Scientific develops, manufactures, and supplies laboratory and analytical equipment used in quality control, research, and discovery. The company focuses on material preparation, particle analysis, materials testing, and laboratory equipment, serving industries including mining, metallurgy, pharmaceuticals, academic research, and environmental sciences.

Key brands under Verder Scientific include CARBOLITE GERO (thermal processing technology), ELTRA (elemental analyzers), RETSCH (sample preparation equipment), MICROTRAC (particle analysis instruments), and QATM (metallography & hardness testing equipment).

Position Overview:

Service Coordinator

Key Responsibilities:

• Service Coordination

  : Schedule and coordinate service visits, repairs, and maintenance activities for scientific equipment and instruments

• Order Processing

  : Process service orders, parts requests, and coordinate with global teams for equipment and spare parts procurement

• Customer Communication

  : Serve as the primary point of contact for customers regarding service inquiries, maintenance schedules, and repair status updates

• Documentation Management

  : Maintain accurate service records, prepare service reports, and manage service contracts documentation

• Financial Coordination

  : Handle service invoicing, manage service-related expenses, and coordinate currency conversions (EUR-INR) for international transactions

• Logistics Management

  : Coordinate shipments of spare parts, equipment, and tools between locations, working with freight forwarders and customs

• Inventory Control

  : Monitor and maintain service parts inventory, coordinate with suppliers, and ensure availability of critical parts

• Technical Support

  : Provide basic technical information to customers and field engineers, escalating complex issues to appropriate technical teams

• Reporting

  : Generate regular service performance reports, track KPIs, and identify areas for service process improvement

Qualifications and Requirements:

• Education

  : Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or a related field

• Experience

  : 3-4 years of experience in service coordination, customer service, or technical support, preferably in a scientific or technical environment

• Industry Knowledge

  : Understanding of laboratory equipment, scientific instruments, or technical products is advantageous

Technical Skills

• Proficiency in ERP systems and MS Office suite with advanced Excel skills
• Experience with FOCUS software
• Experience with service management or CRM software
• Understanding of basic technical concepts related to laboratory equipment

Business Skills

• Knowledge of order processing procedures and workflows
• Understanding of international trade, foreign exchange, and import/export processes
• Familiarity with freight forwarding, shipping, and logistics operations

Communication Skills

• Excellent verbal and written communication skills in English; knowledge of other languages is a plus

Problem-Solving Skills

• Ability to troubleshoot issues, prioritize tasks, and coordinate multiple service activities simultaneously

What do we offer:

• Competitive salary and benefits package
• Professional development opportunities
• Chance to work with cutting-edge scientific technologies
• Dynamic work environment in a growing global company
• Incentives, Bonus & Medical Insurance

Location:

Hyderabad, India

Verder Scientific is an equal opportunity employer committed to creating a diverse and inclusive work environment.

• To Apply:

  Please submit your resume and cover letter outlining your relevant experience and qualifications @ swetha.parvathi@verder.com