Senior Process and Reporting Analyst

Role: Senior Process and Reporting Analyst.

This role contributes significantly to the organization's pursuit of excellence in both local and global operations, improving processes across all business areas and lifecycles. It analyses existing workflows, pinpointing areas for enhancement by using performance metrics, and works alongside cross-functional teams to implement best practice and innovative solutions, and to monitor the seamless deployment of these. This role drives efficiency, productivity and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead continuous improvement from conception to full adoption (discover, define problem, develop solution options, deliver and communicate) using data driven analysis and artefacts. Present succinct data driven key messages to senior leadership (reporting). Collaborate with cross-functional teams (inside and outside of Technology) to find and optimize existing processes in the development of products, system components, corporate applications, and platforms. Facilitate and coordinate between operation delivery teams, sponsors, and other stakeholders to ensure seamless integration of feedback and a timely resolution of operations-related tooling and processes. Establish a culture of continuous improvement. Oversee the build out & maintenance of CRO standard documentation in the form of process flow charts, Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), Templates (TMPs) and other audit controlled documentation in harmony with the way we work. Provide and support ongoing training on processes and documentation libraries. Occasionally, leads projects for implementation of software solutions and tools (that support/enforce process) within CRO globally. Provides training to CRO staff on processes. Supports Technology Strategy and Governance office in development of training materials for processes. Implements methods for measuring training efficiency.

QUALIFICATIONS AND SKILLS NEEDED:

Leadership in continual service improvement with proven success in co-creating, scoping, implementing, and deploying a company change in Software Development operations. Data driven business improvements and analyses. Experience in study design implementation and execution of study development phases. Experience in making technical recommendations for clinical trial backend systems. Executive leadership briefing - stakeholder management – specific to RAID on work streams with succinct data driven key messages. Proven experience of building and fostering cultural (team) change management. Commercial and business acumen that can be translated and communicated. Providing solution operation expertise and oversight to both internal and external customers. Expertise in developing metrics from an operational and customer success service management perspective.

EXPERIENCE:

• Minimum of 5 years of process improvement, operations, project management experience.
• Leadership responsibilities of at least 12 months.
• Experience working with cross-functional teams.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills.
• Self-directed - comfortable working in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience of Jira - merit.
• Strategy and or advisory consulting experience - merit.
• Familiarity with FDA regulatory processes, clinical research processes - merit.

EDUCATION:

Master or Bachelor Degree in Quality Management/Assurance or Process Management, or minimum 5 years in process improvement/harmonization initiatives in global organization.