Senior / Principal / Lead - Site Reliability Engineer

About HighRadius:

Market leader in Order to Cash automation solutions, HighRadius is a Software Product Development Company with over 18 years in the global FinTech market. Headquartered at Houston, Tx, USA with offices across the USA, Europe, and India. Providing Order to Cash automation solutions to 30% of the Fortune 1000 Companies, and we are currently growing with a CAGR of 85%. Named to the Forbes 2024, 2023, 2022, 2021 and 2020 - Cloud 100 companies list and currently valued at 3.1 Billion US$, Highradius is definitive ranking of the top 100 private cloud companies in the world.

Job Summary:

reliability, security, and scalability

Responsibilities

• Cloud Infrastructure Architecture and Management:

  Design, build, and maintain resilient cloud infrastructure solutions to support the development and deployment of scalable and reliable applications. This includes managing and optimizing cloud platforms for high availability, performance, and cost efficiency.

• Enhancing Service Reliability:

  Lead reliability best practices by establishing and managing monitoring and alerting systems to proactively detect and respond to anomalies and performance issues. Utilize SLI, SLO, and SLA concepts to measure and improve reliability. Identify and resolve potential bottlenecks and areas for enhancement.

• Driving Automation and Efficiency:

  Contribute to the automation, provisioning, and standardization of infrastructure resources and system configurations. Identify and implement automation for repetitive tasks to significantly reduce operational overhead. Develop Standard Operating Procedures (SOPs) and automate workflows using tools like Rundeck or Jenkins.

• Incident Response and Resolution:

  Participate in and help resolve major incidents, conduct thorough root cause analyses, and implement permanent solutions. Effectively manage incidents within the production environment using a systematic problem-solving approach.

• Collaboration and Innovation:

  Work closely with diverse stakeholders and cross-functional teams, including software engineers, to integrate cloud solutions, gather requirements, and execute Proof of Concepts (POCs). Foster strong collaboration and communication. Guide designs and processes with a focus on resilience and minimizing manual effort. Promote the adoption of common tooling and components, and implement software and tools to enhance resilience and automate operations. Be open to adopting new tools and approaches as needed.

Requirements

Experience:

Role:

Education:

Technology Stack:

• Infrastructure Management:

  Proven proficiency in on-premises hosting and virtualization platforms (VMware, Hyper-V, or KVM). Solid understanding of storage internals (NAS, SAN, EFS, NFS) and protocols (FTP, SFTP, SMTP, NTP, DNS, DHCP). Experience with networking and firewall technologies. Strong hands-on experience with Linux internals and operating systems (RHEL, CentOS, Rocky Linux). Experience with Windows operating systems to support varied environments.

• Service Reliability Concepts:

  Good understanding of SLI, SLO, SLA and error budgeting

Other Mandatory Requirements:

1) Excellent communication skills

2) 24/7 support with monthly rotation shifts