Senior NOC Engineer

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Senior NOC Engineer

Roles & Responsibilities

• Monitor production systems and applications to ensure consistent uptime, performance, and availability
• Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses
• Conduct root cause analysis (RCA) and implement corrective and preventive actions
• Troubleshoot system, application, and network issues escalated by monitoring systems or support teams
• Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support
• Collaborate with engineering and product teams to improve observability and monitoring frameworks
• Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency
• Maintain compliance with internal security, audit, and operational standards
• Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency
• Engage in post-incident reviews and help drive blameless postmortems and process improvement initiatives
  

Qualifications

• 3+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting
• Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSec
• Experience monitoring and managing applications like Apache, Tomcat, MySQL
• Proficient in scripting using Shell, Python, or Ruby for automation
• Experience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo Logic
• Familiarity with incident management platforms like PagerDuty, JIRA, or ServiceNow
• Basic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentals
• Experience with public cloud platforms (preferably AWS)
• Hands-on experience with Docker and Kubernetes
• Working knowledge of CI/CD pipelines and tools like Jenkins
• Familiarity with Infrastructure-as-Code using Terraform
• Excellent communication skills and ability to work with cross-functional teams including DevOps, SRE, and Security

Skills Inventory

• Production Monitoring

  : Real-time infrastructure and application monitoring for uptime and performance

• Incident Response

  : Timely identification, escalation, and resolution of production issues

• Root Cause Analysis

  : Investigation and documentation of service-impacting events

• Linux/Unix Administration

  : Deep expertise in managing server environments

• Networking Fundamentals

  : Strong understanding of protocols like DNS, DHCP, TCP/IP, VPN

• Scripting & Automation

  : Writing scripts in Shell/Python/Ruby to automate tasks

• Monitoring & Logging Tools

  : Hands-on use of tools like Datadog, ELK, Nagios, Splunk

• Cloud Infrastructure

  : Working with AWS or equivalent public cloud platforms

• Containers & Orchestration

  : Knowledge of Docker and Kubernetes

• CI/CD & DevOps

  : Familiarity with Jenkins and deployment pipelines

• Infrastructure as Code

  : Basic experience using Terraform

• Collaboration

  : Strong coordination with SRE, Security, and Engineering teams

• Compliance & Documentation

  : Creating SOPs, playbooks, and ensuring adherence to policies
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Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.