Senior Documentation UX Designer

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Location: Bengaluru, Karnataka, India

Work Mode: Hybrid (2-3 days Onsite per week)

Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."

About this role

Okta is seeking a passionate Senior Documentation UX Designer to join our growing documentation team. This is a unique opportunity to shape the user experience of our documentation sites, ensuring Okta admins and developers can easily find, understand, and use the information they need to succeed with Okta. We're looking for a collaborative and innovative individual who thrives on improving the usability and discoverability of complex technical content.

In this role, you'll be instrumental in bridging the gap between experience design and technical content, focusing on navigation and overall user experience of help.okta.com and developer.okta.com. You'll work closely with technical writers, product managers, design, research, and support teams to identify user needs, design intuitive flows, and create engaging visual content that enhances the learning and problem-solving journey for our global audience.

If you're excited about making a significant impact on how users interact with documentation and have a knack for transforming complex information into clear, accessible experiences, we encourage you to apply!

Core responsibilities

• Lead a holistic, human-centered approach to information design. Advocating for the user throughout the documentation lifecycle.
• Create and maintain clear, comprehensive architecture diagrams and technical illustrations to support admin and developer documentation on help.okta.com and developer.okta.com.
• Combine design and data by developing and iterating on wireframes, prototypes, and user flows to visualize and communicate design solutions that are both functional and delightful documentation experiences.
• Find creative ways to continuously learn from customers and users by conducting user research, including usability testing, surveys, and interviews, to understand user behaviors, pain points, and needs related to their documentation experience.
• Collaborate with technical writers to create UX best practices for images and content creation, ensuring consistency and clarity across all documentation deliverables.
• Craft user-centered artifacts and end-to-end journeys to align teams contributing to documentation around the broader user experience strategy
• Partner with product and engineering teams to align documentation UX with the overall Okta product experience.
• Analyze usage data and feedback to identify areas for improvement and measure the effectiveness of design changes on documentation platforms.

Minimum skills and abilities

• Advanced Technical Skills
• • Expertise with design systems and codebases to maintain consistency across projects.
  • Proven experience designing graphics and UX for complex web applications or documentation platforms.
• Proficiency in research methods
• • Ability to interpret user behavior data, analytics (e.g., Google Analytics, Tableau), and raw data into optimized designs.
  • Knowledge of A/B testing and how to use data to validate hypotheses.
• Strategic Visioning
• • Experience in designing large-scale projects or enterprise-level products that require long-term thinking.
  • Ability to balance creative freedom with strategic priorities (e.g., aligning user experience with business objectives).
• Collaboration and Communication
• • Strong interpersonal skills to work closely with cross-functional teams, including product managers, engineers, developers, and content creators.
  • Ability to translate complex data or insights into clear, actionable design decisions.
• User Empathy and Problem-Solving
• • Deep empathy for users, understanding their pain points and needs.
  • A mindset focused on solving real problems through innovative design solutions.
• Iteration and Feedback
• • Strong understanding of how to gather feedback, iterate on designs, and refine solutions based on user testing.
  • Experience with Agile methodologies or other iterative design processes.

Desired Knowledge

• Experience working with technical documentation teams or a strong understanding of the challenges and opportunities within the documentation space.
• Proficient in Figma, Sketch, Adobe Creative Suite, and / or similar design tools.
• Experience with Agile methodologies or other iterative design processes.
• Familiarity with content management systems (CMS) and documentation publishing tools.
• Knowledge of SEO best practices for content discoverability.
• Experience with the user experience for developer tools, APIs, or identity and access management solutions.
• Can provide a digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products. (Portfolio link required when applying.)

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