Senior Application Support Specialist

Senior Application Support - Techno-Functional (Life & Medical Insurance, Oracle, Power BI) Experience: 7+ Years Doha, QATAR Job Summary: We are seeking an experienced Senior Application Support - Techno-Functional professional with expertise in Life & Medical Insurance, Oracle databases, and analytics tools like Power BI . The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of business applications by bridging technical and functional aspects. Key Responsibilities: Application Support & Troubleshooting: Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime. Techno-Functional Analysis: Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions. Database Management: Work with Oracle databases , write SQL queries, and optimize performance for business applications. Reporting & Analytics: Utilize Power BI to develop dashboards, generate reports, and provide insights for business decision-making. Incident & Problem Management: Analyze recurring issues, implement long-term solutions, and enhance system reliability. Enhancements & Customization: Assist in system enhancements, modifications, and new feature rollouts based on user requirements. Integration & Data Analysis: Support data integration between various applications and ensure consistency across platforms. Stakeholder Collaboration: Work closely with business users, developers, and infrastructure teams to drive application improvements. Documentation & Training: Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users. Required Skills & Qualifications: Education: Bachelor’s/Master’s degree in Computer Science, IT, or a related field. Technical Expertise: Strong experience in Life & Medical Insurance applications. Proficiency in Oracle databases, SQL, PL/SQL . Hands-on experience with Power BI for analytics and reporting. Familiarity with API integrations, web services, and middleware technologies . Understanding of incident management tools like ServiceNow, JIRA, or Remedy . Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently and in a team-oriented environment. Attention to detail and a proactive approach to issue resolution. Preferred Qualifications: Experience in ETL tools and data warehousing concepts . Exposure to Cloud-based solutions (AWS, Azure, GCP) . Knowledge of BI tools like Tableau, QlikView (in addition to Power BI) . ITIL certification or experience in an ITIL-driven support environment. Show more Show less