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Wolters Kluwer
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Sales Operations Analyst

Sales Operations Analyst

Wolters Kluwer

4 years

0 Lacs

Gurgaon

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

support data strategies analysis analyze metrics pipeline crm management salesforce hubspot forecasting reporting reports leadership optimization drive efficiency tracking coordination marketing finance evaluation analytics excel power communication saas recruitment

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary:
We are looking for a detail-oriented and analytical Sales Operations Analyst to support our sales team by streamlining processes, analyzing sales performance, and enabling data-driven decision-making. This role is critical in improving sales productivity and ensuring alignment between sales strategies and execution.

Key Responsibilities:

Sales Performance Analysis: Track and analyze key sales metrics (e.g., pipeline health, win rates, conversion, quota attainment) to provide actionable insights.
CRM Management: Maintain and optimize the CRM (e.g., Salesforce, HubSpot) to ensure data accuracy, pipeline hygiene, and user adoption.
Forecasting & Reporting: Support revenue forecasting and develop dashboards/reports for senior leadership and sales managers.
Process Optimization: Identify bottlenecks in the sales process and recommend improvements to drive efficiency and scalability.
Incentive Management: Assist in designing and administering sales incentive programs, tracking performance against targets.
Cross-functional Coordination: Work closely with Sales, Marketing, Finance, and Customer Success to ensure operational alignment.
Territory & Quota Management: Help define sales territories, assign quotas, and manage changes over time.
Tool Evaluation & Support: Recommend and help implement tools and technologies to support sales productivity and reporting.

Qualifications:

Bachelor’s degree in Business, Finance, Economics, or a related field.
4+ years of experience in Sales Operations, Business Analytics, or a similar role.
Proficiency with CRM systems (e.g., Salesforce) and reporting tools (e.g., Excel, Power BI).
Strong analytical and problem-solving skills; ability to interpret large datasets.
Excellent communication and stakeholder management skills.
Attention to detail and a process-oriented mindset.

Nice-to-Have:

Experience working in SaaS / B2B / Tech environments.
Familiarity with sales methodologies
Exposure to revenue operations (RevOps) framework

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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Sales Operations Analyst