Program Manager

Job Title: Program Manager – Global Application Delivery

Location: Kolkata

Department: Delivery Management

Reporting to: Head of Delivery

Employment Type: Full Time

Job Summary:

Program Manager

Key Responsibilities:

Program Leadership & Delivery

• Lead large-scale, multi-team programs using

  Agile, Scrum, and SAFe

  methodologies to deliver high-impact cloud applications
• Define and manage

  Program Increment (PI)

  plans, backlog prioritization, cross-team dependencies, and system demos as part of

  Agile Release Train (ART)

  leadership
• Facilitate agile ceremonies including PI planning, inspect & adapt workshops, and system demos
• Oversee backlog health, velocity, and delivery commitments across distributed Agile teams
• Oversee multi-stream delivery across

  business analysis

  ,

  DevSecOps

  ,

  architecture

  ,

  engineering

  ,

  QA

  , and

  cloud operations

  teams
• Own the program roadmap, aligning application scaling, security, and performance with business growth goals

Stakeholder & Executive Management

• Act as the primary interface for business and IT stakeholders including CIOs, CISOs, product leaders, and enterprise architects
• Present program status, risks, and KPIs to steering committees and executive sponsors with transparency and clarity.
• Navigate competing regional and business unit demands, ensuring alignment and shared ownership of outcomes.

Cloud Infrastructure & Security

• Drive the deployment and integration of cloud infrastructure (AWS, Azure, GCP), ensuring availability, scalability, and compliance.
• Lead initiatives around

  automated provisioning

  ,

  Infrastructure as Code (IaC)

  ,

  CI/CD pipelines

  , and

  multi-cloud strategy

  .

• Managed deployments spanning multiple cloud regions in an active-active topology, supporting zero-downtime failover and high-scale traffic distribution.

• Ensure robust

  cybersecurity controls

  ,

  data privacy compliance

  , and

  threat detection

  mechanisms are embedded into all stages of delivery.

Scalable and Distributed Application Architecture

• Oversee delivery of

  hyper-scalable, resilient applications

  capable of dynamically adjusting to global load demands.
• Ensure adoption of distributed databases (e.g.,

  Cassandra, DynamoDB, CockroachDB, Cosmos DB

  ,

  Yugabyte

  ) with global replication, low-latency performance, and regional failover support.
• Promote architectural patterns for

  event-driven, microservices-based, and cloud-native platforms

  .
• Ensure data consistency, fault tolerance, and compliance across distributed systems operating in multiple jurisdictions.

Global Program Governance

• Establish and enforce governance models including delivery frameworks and operating cadence.
• Monitor KPIs like application uptime, cloud cost performance, deployment velocity, and customer satisfaction across markets.
• Manage regulatory, data residency, and localization requirements effectively across jurisdictions.

Team Leadership

• Manage a large, distributed team (50+ people) including but not limited to architects, business analysts, tech leads, SREs, automation testers, performance engineers and security testers.
• Drive high team engagement, clear career paths, and succession planning across geographies.
• Promote continuous improvement, innovation, and engineering excellence at scale.

Minimum Eligibility Criteria:

• 15+ years

  of IT experience including at least

  7 years as Program Manager

  for large, cross-regional cloud or platform programs.
• Demonstrated experience delivering

  secure, high-scale applications

  on

  public cloud (AWS/Azure/GCP)

  .
• Strong

  stakeholder management experience

  with executive-level business and technology leaders.
• Bachelor’s degree in computer science, or a related field.
• Professional certifications (e.g., PMP, PgMP, SAFe, ITIL) are preferred.

Key Competencies:

• Strong strategic planning and hands-on delivery mindset
• Advanced stakeholder influence and communication skills
• Proven ability to drive results across distributed, multicultural teams
• Sound understanding of cloud economics and security posture management
• Agile/Hybrid program governance expertise
• Risk management and critical issue resolution
• Project P&L ownership

Desirable (Nice to Have):

• Experience in regulated industries like

  digital payments

  ,

  banking, and fintech.

• Background in cloud migration, container orchestration, or serverless architectures
• Familiarity with compliance/security frameworks (e.g., ISO 27001, SOC2, GDPR).
• Familiarity with tools like Terraform, Jenkins, Kubernetes, Splunk, Prometheus, and ServiceNow