Program Manager – Hyperlocal Fulfillment

Role Overview:

The Program Manager – Hyperlocal Fulfillment will play a pivotal role in strengthening the foundation and scaling Prozo’s Hyperlocal Fulfillment vertical. This is a programmatic role that spans strategy, pilot execution, supply network development, unit economics modeling, and cross-functional coordination.

The selected candidate will work closely with the Founder’s Office and business leadership to operationalize pilots, drive performance outcomes, and structure the roadmap for nationwide scale-up.

Responsibilities:

• Strategy & Business Design:
• Refine and institutionalize the business model for Hyperlocal Fulfillment (Same Day, Next Day, 2-Hour, sub-same day Delivery).
• Evaluate delivery configurations (e.g., FC → Dark Store → Last Mile) and identify scalable, cost-efficient models.
• Pilot Execution & Program Governance:
• Lead the execution of ongoing and upcoming pilots, ensuring structured planning, governance, and documentation.
• Track performance metrics such as cost per shipment, SLA adherence, and inventory turns.
• Synthesize learnings from pilots to inform scale-up plans.
• Supply Network Enablement
• Support identification and onboarding of:
• Urban fulfillment nodes and dark stores
• Last-mile delivery fleet partners
• Mid-mile transportation providers
• Define engagement models, SLAs, and rate structures across supply chain components.
• Operationalization & Cross-Functional Integration
• Collaborate with Operations, Tech, Product, and Control Tower teams to design and implement processes and system flows.
• Contribute to the creation of SOPs for order lifecycle management, dispatch logic, picker-packer workflows, and escalation paths.
• Financial & Commercial Planning
• Conduct detailed cost and unit economics analysis to drive pricing, service design, and operational efficiency.
• Build scalable models for delivery cost optimization and city-level profitability.
• Scale-Up Planning
• Work with Business Lead to translate pilot learnings into structured expansion playbooks.
• Design frameworks for network design, inventory placement, category/city prioritization, and partner selection.
• Support client onboarding and Go-To-Market planning for Hyperlocal Fulfillment..
• Executive Reporting & Presentation Support
• Assist in preparing executive-ready materials for board meetings, investor updates, and internal strategy meets.
• Synthesize insights into clear, actionable visual reports for senior leadership.

Qualifications:

• Educational Background: Bachelor’s or Master’s degree in Engineering, Operations, Business, or related field.
• Experience: 4–8 years in program management, supply chain, or strategy roles with exposure to Hyperlocal, SDD/NDD, or dark store-based fulfillment models.
• Skills:
• Strong analytical and problem-solving ability
• Structured program execution
• Excellent cross-functional and stakeholder management
• Proficiency in Google Sheets/Excel; familiarity with SQL or BI tools is a plus
• Ability to work with tech/product teams to define and improve system workflows