Product Manager

Location: Pune (On-Site)

Experience: 2+ years

About Kylas:Kylas is a rapidly growing SaaS-based company offering a cutting-edge Sales CRM solution. Our product helps businesses streamline their sales processes, enhance customer relationships, and drive revenue growth. Focused on lead management and workflow automation, Kylas has quickly become a leader in the Sales CRM space, ranking 4th in India within just two years of its commercial launch. We are looking for a passionate Product Analyst to join our team and drive product enhancements for our Sales CRM, ensuring it meets the evolving needs of businesses across industries.

Key Responsibilities:

User Research & Product Insights:Conduct user research (surveys, interviews, usability tests) specifically for sales teams to understand pain points and needs related to CRM functionality, sales workflows, and customer management.Gather qualitative and quantitative insights to drive product improvements that enhance the sales experience.Analyze user feedback and market trends in the CRM space to inform strategic product decisions.Build a deep understanding of the customer journey for sales teams, from lead acquisition to deal closure, and use this knowledge to improve the CRM product.In Depth competitive analysis and understanding the role of AI in sales and new age CRM use cases. How to adopt and transition to Native AI CRM.

Product Development & UX Collaboration:Collaborate with Product Managers, UX/UI Designers, and Engineers to define user stories and acceptance criteria for new CRM features that support sales team workflows.Work closely with the UX/UI team to ensure the CRM interface is user-friendly, intuitive, and tailored to the needs of sales professionals.Participate in wireframing, prototyping, and other design discussions to improve the CRM experience for sales teams and customers.

Data-Driven Performance Analysis:Track key performance metrics for the Kylas Sales CRM, including sales team engagement, lead conversion, retention rates, and feature adoption.Develop and maintain dashboards that provide insights into sales performance and CRM usage, helping stakeholders monitor and act on product performance.Analyze A/B test results and user behavior data to identify opportunities for CRM feature optimization, ensuring the product is aligned with sales team needs and market demands.

Stakeholder Collaboration & Communication:Collaborate with cross-functional teams (product, engineering, sales, and marketing) to ensure the CRM product roadmap reflects the needs of sales teams and is aligned with broader company goals.Communicate findings, research insights, and data-driven recommendations effectively to key stakeholders in a clear and actionable manner.Assist in prioritizing the product backlog by balancing user needs, technical constraints, and business objectives.

Market Research & Process Improvement:Stay up-to-date with trends in Sales CRM solutions, sales automation technologies, and competitor offerings to keep Kylas ahead of the curve.Contribute to A/B testing and experimentation efforts aimed at optimizing CRM features and improving the sales user experience.Support new feature launches by providing research-backed recommendations and ensuring the product meets the evolving needs of sales teams.

Qualifications & Skills:Education:Bachelor’s degree in Computer Science, UX Design, or a related field.

Experience:Hands-on experience with sales teams, CRM systems, or sales-related product development is a plus.

Technical Skills:Strong proficiency in data analysis tools such as SQL, Excel, Google Analytics, or similar tools.Experience with survey tools (e.g., Typeform, Google Forms) and user research platforms.Familiarity with wireframing and prototyping tools like Figma, Sketch, or Adobe XD.Familiarity with product management tools like JIRA, Confluence, or similar tools is a plus.

Soft Skills:Strong analytical mindset with the ability to interpret sales data, user feedback, and performance metrics to drive product decisions.Excellent communication skills with the ability to translate complex data into clear, actionable insights for sales, product, and leadership teams.Ability to thrive in a fast-paced, collaborative environment, working with cross-functional teams to meet goals.A passion for enhancing the sales process and optimizing CRM features for maximum productivity and user satisfaction.

Preferred Qualifications:Experience with A/B testing, sales process optimization, and experimentation strategies in a CRM context.Familiarity with Agile development processes and working in Agile teams.Understanding of sales workflows and automation features within CRM product

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹1,700,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Have you completed your graduation in Computer or IT?
• What is your current CTC?
• What is your expected CTC?
• Will you comfortable relocating to Pune?

Education:

• Bachelor's (Preferred)

Experience:

• Product management: 2 years (Required)

Location:

• Pune, Maharashtra (Required)