Trainee - Customer Success

Position: Customer Success Trainee (Renewal & Retention) Location: Pune Training Duration: 6 Months + PPO About Kylas: Kylas is a fast-growing Sales CRM company revolutionizing the way businesses manage their sales processes. Our platform is designed for businesses across industries and verticals, and we are expanding rapidly, both in product offerings and international reach. If you’re looking to be part of an exciting growth story in the SaaS industry, this is your chance to make an impact. Responsibilities: ● Connect with clients regularly to ensure their satisfaction and identify opportunities for renewal. ● Track and analyze customer feedback to assess satisfaction levels and uncover areas for improvement. ● Collaborate with cross-functional teams to address customer concerns and meet their needs effectively. ● Assist in maintaining and nurturing long-term relationships with existing clients to ensure retention and renewals. ● Prepare and maintain detailed reports on customer success metrics, renewals, and retention activities. Requirements: ● Strong communication skills with a passion for customer success. ● Ability to track and analyze customer feedback to improve customer experience. ● A team player who can collaborate across various departments. ● Organized with strong attention to detail. ● Proactive attitude toward problem-solving and managing customer relationships. ● Experience with preparing and maintaining reports is a plus. Show more Show less