Product Manager

Job Title: Product Manager

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Team

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Experience

Role Summary

Integrations

Key Responsibilities

1. Integration Ownership

• Lead the product strategy and roadmap for payer-side integrations (RESTful APIs, RPA bots, email ingestion, etc.).
• Define reusable integration patterns across payers with varying levels of tech maturity.
• Work closely with engineering and implementation teams to deliver scalable and secure integration mechanisms.

2. Transaction Platform Management

• Own and enhance the transaction pipeline for core health insurance operations – preauthorization, enhancements, discharge, and settlement.
• Build capabilities for idempotent and reliable transaction orchestration.
• Ensure the platform is performant, auditable, and supports both API and semi-automated workflows.

3. Data-driven Transaction Health

• Define and monitor metrics like transaction latency, success/failure rates, retries, and drops.
• Partner with data engineering and analytics to expose dashboards and alerts for internal and external consumption.
• Translate platform telemetry into proactive product improvements.

4. Execution and Delivery

• Drive cross-functional sprints with engineering, QA, and customer success for release execution.
• Ensure documentation, GTM enablement, and internal stakeholder training.
• Manage platform backlog, maintain sprint discipline, and communicate roadmap progress transparently.

5. Stakeholder Engagement

• Collaborate with customer success, operations, and client onboarding teams to refine payer onboarding journeys.
• Act as the product POC for payer partnerships from integration through to steady-state.

Ideal Candidate Profile

Must-Haves:

• 3 - 5 years of experience in product management or platform/technical program management.
• Attitude to get things done. Problem solver at core.
• Demonstrated success in managing API-based B2B integrations or transaction platforms.
• Strong understanding of RESTful APIs, JSON, webhook design, and workflow engines.
• Experience building back-end/platform features with cross-functional engineering teams.
• Systems thinker – capable of designing reusable frameworks and scalable abstractions.

Good-to-Have:

• Prior experience in HealthTech, InsurTech, and/or enterprise SaaS.
• Familiarity with EHR systems, payer-provider transaction types, or healthcare data standards (X12, HL7, FHIR).
• Exposure to observability tools like Prometheus, Grafana, ELK, or DataDog.
• Experience with enterprise integrations, RPA, email-based automation, or hybrid integration patterns.

Why IHX?

• Be part of building India’s foundational health insurance infrastructure.
• Solve real-world problems at the intersection of healthcare, data, and digital transformation.
• Work with a passionate, high-performance team with deep healthcare and tech expertise.