Manager - Risk Management

Requisition

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together!

Role Description

Operational Resilience

Operational Resilience

As the Manager of Operational Resilience team, you will lead a team of professionals to build metrics, dashboard and deliver executive reporting aspects of the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Lead the development and implementation plan of Operational Resilience executive reporting dashboards, including day to day collaboration with internal business and technology stakeholders to develop measure of risk and performance metrics.

• Collaborate with key stakeholders and align the data requirements and cadence of reporting with data providers for the executive reporting dashboard requirements
• Build, test and implement Operational Resilience reporting dashboards for required committees and AXP Board
• Review the operational resilience reporting metrics of each identified critical business services with key stakeholders and publish to executive leadership across all levels of Line of Defence (LOD levels - 1 LOD, 2 LOD, 3 LOD)
• Partner with CBS owners and supporting teams to obtain and polish the reporting data on a regular cadence
• Partner with operational resilience teams in international markets to ensure consistent documentation and reporting for local market operational resilience implementations
• Stay updated on evolving global regulatory requirements around Operational Resilience and related reporting aspects
• Coach and lead a team of colleagues to deliver impactful results
• Lead with an external perspective – benchmark AXP Operational Resilience capabilities and reporting to peer companies

Qualifications:

Experience and Background:

• 5+ years’ experience in Risk Management and/or Business Continuity management and/or Operational Resilience
• Experience in partnering with Technologies teams to implement enterprise-wide programs
• Experience and/or knowledge of Archer/Service Now and related reporting tools (Tableau, Power BI)
• Strong understanding of American Express products, services, and organizational structure
• Strong problem-solving skills; ability to see the big picture with attention given to critical details
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred
• Prior Work experience in Operational Resilience will be preferred
• Bachelor’s degree required; MBA or advanced degree preferred
• Strong/Advanced skills in Excel, Powerpoint and Metrics/MIS reporting is expected in this role
• Prior People Leadership is expected for this role
• Strong collaboration and effective communication are required skills for this role

Leadership Skills:

• Proven people leader who can build, inspire, develop, and coach a team
• Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Ability to communicate key risks to colleagues, business partners, and senior leaders
• Proven track record of liaising with different stakeholder groups and senior leadership teams
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities