Learning & Development and Employee Engagement Specialist

Job Title: Learning & Development and Employee Engagement Specialist
Location: Mohali
Industry Preference: BPO / BPM / ITES sector
Salary Range: ₹10 to ₹12 LPA

Position Title:

Experience:

8–9 years in Learning & Development, Employee Engagement, or HR roles with proven expertise in program design, facilitation, and employee experience initiatives.

Position Summary:

The Learning & Development and Employee Engagement Specialist will design, implement, and manage initiatives that enhance employee capabilities, engagement, and organizational culture. This role requires a proactive professional who can independently execute training programs, engagement strategies, and cultural interventions, ensuring alignment with organizational goals and values.

Key Responsibilities:

• Conduct training needs analysis in collaboration with department heads to identify skill gaps and recommend targeted learning solutions.
• Design, develop, and deliver engaging learning interventions—including classroom, virtual, and blended programs—tailored to diverse employee groups.
• Manage the end-to-end training process: scheduling, content creation, facilitator coordination, participant communication, venue/virtual setup, and feedback collection.
• Oversee onboarding training to ensure a consistent, engaging, and impactful new hire experience.
• Implement and manage employee engagement surveys; analyze results and develop action plans in partnership with leadership to address key findings.
• Lead the planning and execution of employee engagement events, recognition programs, and culture-building activities to enhance employee morale and connection.
• Track and report on key learning and engagement metrics, including participation rates, satisfaction scores, knowledge retention, and engagement outcomes, providing insights to leadership.
• Collaborate with external vendors, trainers, and partners to source relevant programs and negotiate contracts where needed.
• Maintain accurate and up-to-date training and engagement records in alignment with data privacy and compliance standards.
• Support the communication strategy for all learning and engagement initiatives, ensuring clear, timely, and inspiring messaging across channels.
• Stay abreast of industry trends, new technologies, and best practices in L&D and employee engagement to continuously innovate and improve programs.

Key Skills & Competencies:

• Expertise in instructional design, facilitation, and adult learning principles.
• Strong understanding of employee engagement frameworks and strategies.
• Excellent project management skills with the ability to execute multiple programs simultaneously.
• Advanced proficiency in MS Office Suite; familiarity with HRIS, LMS, or engagement platforms preferred.
• Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
• Exceptional interpersonal and communication skills to build relationships across all levels of the organization.
• Creative thinker with a proactive, solution-focused mindset and a passion for driving a positive employee experience.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field is required.
• Master’s degree in Human Resources, Organizational Development, or related disciplines is preferred.
• Relevant certifications in Learning & Development, Training, Employee Engagement, or related areas (e.g., Certified Professional in Learning and Performance – CPLP, SHRM-CP, or equivalent) will be an advantage.

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹1,200,000.00 per year

Schedule:

• Monday to Friday
• Rotational shift

Work Location: In person