Lead Strategic Sourcing - Indirect Sourcing

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Role Overview

Key Responsibilities

Contract Management

• Maintain and update the contracts repository with appropriate metadata and parent-child linkages.
  

• Validate and ensure contract execution; coordinate issue resolution across sourcing, risk, vendor, and business teams.
  

• Support contract transitions and tool migrations.
  

• Understand and review various contractual documents (e.g., MSAs, NDAs, work orders, amendments).
  

• Collaborate with legal and compliance teams to uphold business controls.
  

Process Enablement & Tools

• Assist teams in locating, uploading, and retrieving documentation across internal tools.
  

• Support ad-hoc contract administration projects and tool transitions.
  

• Utilize ERP systems (preferably Netsuite) to manage full Procure-to-Pay (P2P) lifecycle: vendor onboarding, PO creation, invoice handling, and payment.
  

• Drive efficiency in purchase order/contract processing, data analysis, catalog, and vendor management.
  

Strategic Sourcing & Vendor Management

• Lead high-level sourcing efforts across top spend categories, including those with multi-site or global relevance.
  

• Negotiate cost structures to drive cost savings and risk mitigation.
  

• Contribute to the development of spend category strategies.
  

• Oversee vendor performance and relationship management to ensure value delivery and compliance.
  

• Analyze commercial terms to secure value for money and minimize risk exposure.
  

Collaboration & Execution

• Work with cross-functional teams (legal, finance, compliance, operations) across geographies.
  

• Manage multiple priorities and projects with attention to timelines and quality.
  

Adapt to changing business needs and market dynamics with a proactive, process-driven approach.

Qualifications

• BA/BS degree
• 5+ years of related experience
• Experience with Netsuite & Coupa (or other ERP systems)
• Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc
• Ability to take initiative, work flexibly, and collaborate with cross functional partners
• Goal oriented team player
• Ability to see the big picture and work with a team to prioritize requests
• Strong customer service focus, written and verbal communication skills, and attention to detail
• Ability to learn quickly in a dynamic environment
• Ability to provide support to global teams and collaborate across time zones
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.