100 Freshsales Jobs

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description As a Learning & Development lead , you will take ownership of learning programs across the organization, especially for managers. From end-to-end operations to facilitation and enhancing learner experience, you will collaborate with HRBPs, business teams, and internal stakeholders to design, deliver, and continuously improve learning initiatives. You will also oversee LMS operations and curate learning pathways to strengthen leadership and individual contributor development. Key Responsibilities Facilitate engaging and interactive training programs (for managers and ICs) both in-person and virtually. End-to-end coordination and execution of learning programs (virtual, in-person, and blended formats). Partner with HRBPs and business leaders to drive nominations, learner participation, and program adoption. Design and refine learning content, including slides, facilitator guides, and microlearning modules. Manage LMS/LxP operations: assignments, completions, troubleshooting, and reporting. Generate dashboards, analyze learner feedback, and track program effectiveness and impact. Collaborate with internal teams and external vendors for seamless execution of initiatives. Curate relevant learning resources aligned to key skill areas, career stages, and roles. Qualifications 6 years plus experience in Learning & Development, preferably within fast-paced tech, SaaS, or product companies. Strong facilitation, instructional design, and program development skills. Excellent communication, stakeholder management, and organizational abilities. Highly capable of independently managing multiple projects with ownership, adaptability, and attention to detail. Proficient with LMS platforms, learning operations, and content coordination. Skilled in Google Workspace/Microsoft Office; familiarity with tools like Canva, Articulate, or basic video editing software is a plus. Additional Information Are passionate about employee development and creating impactful learning experiences. Bring structure, creativity, and energy to every program you manage. Enjoy collaborating across geographies, cultures, and time zones. Proactively seek feedback and leverage it to drive continuous program improvements. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development Lead, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications Key Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. Experience with community management tools, CRMs, and social media management tools. Comfortable hosting and moderating virtual events and webinars. Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. Passionate about customer experience and building long-lasting relationships with users. Ability to analyze community data and provide actionable insights. Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). Familiarity with customer advocacy programs and user-generated content strategies. Excellent communication, presentation, and interpersonal skills. Experience in leading cross-functional teams and driving alignment towards common goals. Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Key Responsibilities Partner Collaboration: Work closely with Freshworks’ certified partners to identify, qualify, and close SMB new business opportunities. Pipeline Management: Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up. Enablement: Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers. Co-Selling: Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities. Lead Conversion: Follow up on leads generated via partners and collaborate to convert them into paying customers. CRM & Reporting: Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status. Quota Attainment: Meet or exceed monthly and quarterly new business revenue targets via partner-driven sales. Qualifications 2–4 years of inside sales or channel sales experience, preferably in SaaS or tech. Proven experience selling into the SMB segment . Strong understanding of partner/channel sales models. Excellent communication, presentation, and relationship-building skills. Experience using CRM systems A proactive, self-starter mindset with strong organizational skills. Team player who can collaborate across sales, marketing, and partner teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development. How do we do that, you ask? We have a structured way of helping folks crack interviews- Career accelerator course End to end courses + platform More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. And guess what, to date, we have trained 15000+ engineers! What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo. Sounds interesting? Then here’s some more information about the role What does the role entail? Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining the status of current and potential customers in CRM. Explaining and demonstrating features of products and services. Staying informed about competing products and services Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets. What could excite you? Complete ownership; there is minimal management and extreme autonomy High pedigree, high calibre team Contribute directly to the success of the business & the top-line impact Top-of-the-line compensation Requirements BE (Preferably Computer science), MCA preferred. 1 - 5 Years of previous experience in an inside sales position for US Market. Proficiency in CRM software such as Freshsales/Salesforce. Excellent communication skills, both verbal and written. Excellent phone and cold calling skills.

Job Title: Sales Backend Support Executive Location: [Kirti Nagar New Delhi] | Employment Type: Full-Time Salary: ₹20,000 – ₹30,000 per month Industry: HVAC / Manufacturing (Air Handling Units) Job Summary We are seeking a detail-oriented and proactive Sales Backend Support Executive to assist our sales team in managing inquiries, preparing quotations, coordinating with production, and maintaining accurate customer records. You will play a crucial role in ensuring smooth sales operations and timely customer communication for our AHU manufacturing business. Key Responsibilities Handle and respond to customer inquiries via phone, email, and WhatsApp Prepare and issue quotations, techno-commercial proposals, and follow-up documentation Maintain and update CRM with lead, inquiry, and customer information Coordinate with design, production, and logistics teams for order processing and delivery timelines Manage digital and physical documentation (e.g. drawings, data sheets, POs, invoices) Track and report sales activities, open inquiries, and quote conversion ratios Assist in scheduling meetings, preparing reports, and compiling technical submissions Ensure timely follow-ups with customers and internal departments Manage and update product catalogs, pricing sheets, and proposal templates Qualifications & Skills Bachelor’s Degree (preferably in Engineering, Business, or related field) 1–3 years of experience in a sales support, backend, or coordination role (HVAC or manufacturing industry preferred) Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace Experience with CRM tools like Zoho, HubSpot, or Freshsales is a plus Familiarity with AHU products or HVAC terminology is desirable Strong written and verbal communication skills Attention to detail, organizational ability, and multitasking skills Comfortable handling customer queries and technical documentation Growth Opportunities Exposure to technical sales processes Cross-functional collaboration with design, sales, and production teams Potential for growth into sales operations or technical pre-sales roles Work Schedule Monday to Saturday 10:00 AM – 6:00 PM Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Application Question(s): 1-3 years of exp Manufacturing exp Language: English (Preferred) Work Location: In person Speak with the employer +91 9996970164

Job Title: Sales Backend Support Executive Location: [Kirti Nagar New Delhi] | Employment Type: Full-Time Salary: ₹20,000 – ₹30,000 per month Industry: HVAC / Manufacturing (Air Handling Units) Job Summary We are seeking a detail-oriented and proactive Sales Backend Support Executive to assist our sales team in managing inquiries, preparing quotations, coordinating with production, and maintaining accurate customer records. You will play a crucial role in ensuring smooth sales operations and timely customer communication for our AHU manufacturing business. Key Responsibilities Handle and respond to customer inquiries via phone, email, and WhatsApp Prepare and issue quotations, techno-commercial proposals, and follow-up documentation Maintain and update CRM with lead, inquiry, and customer information Coordinate with design, production, and logistics teams for order processing and delivery timelines Manage digital and physical documentation (e.g. drawings, data sheets, POs, invoices) Track and report sales activities, open inquiries, and quote conversion ratios Assist in scheduling meetings, preparing reports, and compiling technical submissions Ensure timely follow-ups with customers and internal departments Manage and update product catalogs, pricing sheets, and proposal templates Qualifications & Skills Bachelor’s Degree (preferably in Engineering, Business, or related field) 1–3 years of experience in a sales support, backend, or coordination role (HVAC or manufacturing industry preferred) Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace Experience with CRM tools like Zoho, HubSpot, or Freshsales is a plus Familiarity with AHU products or HVAC terminology is desirable Strong written and verbal communication skills Attention to detail, organizational ability, and multitasking skills Comfortable handling customer queries and technical documentation Growth Opportunities Exposure to technical sales processes Cross-functional collaboration with design, sales, and production teams Potential for growth into sales operations or technical pre-sales roles Work Schedule Monday to Saturday 10:00 AM – 6:00 PM Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Application Question(s): 1-3 years of exp Manufacturing exp Language: English (Preferred) Work Location: In person Speak with the employer +91 9996970164

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products' use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion. ● Design, write, and deliver software to improve the availability, latency, and efficiency of Freshwork’s Products & Platforms. ● Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence. ● Independently determine and develop architectural approaches and Infrastructure solutions. ● Define strategy, vision, and roadmap to develop CI/CD, Application hosting, Security and Compliance standards and guidelines across Freshworks. ● Drive blameless postmortems for large scale incidents. ● Define and drive automation and orchestration strategies. ● Strategize cost optimization across Freshworks Cloud environment. Qualifications 4-7 Years of experience with strong programming skills in Python, Go, or Bash for building infrastructure tooling and automation frameworks. Extensive hands-on experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and distributed NoSQL systems (e.g., Cassandra, MongoDB, DynamoDB). Proven track record of designing and operating databases in large-scale cloud-native environments (AWS, GCP, Azure). Expertise with Infrastructure as Code (Terraform, Helm, Ansible) and Kubernetes for managing production database systems. Deep knowledge of database replication, clustering, backup/restore, and failover techniques. Advanced experience with observability tooling (Prometheus, Grafana, Datadog, New Relic) for monitoring distributed databases. Strong communication skills and ability to influence across teams and levels. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: ● Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. ● Design, Develop, Maintain software ● Be able to plan and execute goals ● Assist Product Owners with planning and roadmaps ● Lead a team of 2-4 engineers ● Strong communication skills a must ○ Platform services exist to be used by other teams in Freshworks ○ Platform Leads will be the face of their service ○ Important goal of a platform service is increasing its adoption ● Leads will communicate and coordinate with other teams across Freshworks ● Mentoring other engineers in the team ● Strong opinions on engineering best practices ● You will own systems that take high scale and are capable of scaling to greater heights ● Ensure 99.99% availability of your production systems ● Ensure 99.999% uptime of your production systems Must Have: ● Overall 6-10 years of Experience ● Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles ● Strong testing habits, passionate towards unit testing and TDD. ● Extensive experience in Agile methodologies ● Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang ● Good understanding of data structures ● Strong understanding of HTTP and REST principles ● Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. ● Experience handling Production workloads, with experience handling production issues ● Strong CI/CD experience ● Devops knowledge ● Infra knowledge of popular internet serving applications ● Good understanding of multithreading and concurrency primitives ● Strong design skills ● Ability to breakdown a problem ● Cloud/SaaS experience ● Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB ● Strong knowledge of git ● Strong analytical and problem solving skills Qualifications Good to have: ● Prior experience leading a team ● Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB ● Supporting Production issues brought up by end customers ● Keeping up to date with the cutting edge of technologies ● Familiarity with GitHub a plus ● Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle ● Experience using APM tools like DataDog, NewRelic ● Expertise in Jav Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

As a Business Development Representative (BDR) Freshers, you will identify, engage, and nurture potential clients to drive business growth. You will use AI-powered tools and data-driven strategies to optimize lead generation, outreach, and relationship-building efforts. Responsibilities Prospect and Qualify Leads: Utilize AI-powered sales prospecting tools (e. g., Apollo.io, LinkedIn Sales Navigator, and ZoomInfoto identify and engage potential clients. Outreach and Engagement: Conduct personalized outreach via email, calls, and LinkedIn, leveraging AI-assisted email writing tools (e. g., Lavender, ChatGPT, and SmartWriter.ai to optimize responses. CRM and Data Management: Use AI-driven CRM platforms (HubSpot, Salesforce Einstein, Freshsalesto track interactions, manage pipelines, and ensure seamless lead nurturing. Market Research and Analysis: Leverage AI analytics tools (Gong.io, Crystal Knows, Chorus.ai to gain insights into customer behavior, industry trends, and competitive positioning. Sales Enablement and Follow-ups: Automate follow-ups using AI sales engagement platforms (Outreach.io, Salesloft, Reply.io for efficient lead nurturing. Collaboration with Sales and Marketing Teams: Work closely with teams to refine outreach strategies using predictive analytics and customer intent tools (6sense, Clearbit, LeadIQ). Requirements A motivated self-starter with strong communication and problem-solving skills. Experienced in leveraging AI tools to optimize sales processes. Comfortable using data-driven insights for decision-making and lead conversion. Proficient in CRM systems and sales automation platforms. Lead Generation And Prospecting Apollo.io, LinkedIn Sales Navigator, ZoomInfo. AI-powered research tools (Seamless.ai, Cognism). Email And Communication Automation Lavender, SmartWriter.ai, ChatGPT (AI-assisted email crafting). Grammarly, Hemingway Editor (Improving readability and engagement). CRM And Pipeline Management Salesforce Einstein, HubSpot, Freshsales (AI-driven sales insights). Zoho CRM, Pipedrive. Sales Intelligence And Call Analytics Gong.io, Chorus.ai, Crystal Knows (AI-driven conversation intelligence). Fireflies.ai (Meeting transcription and action item extraction). Outreach And Follow-up Automation Outreach.io, Salesloft, Reply.io (AI-powered email sequencing and automation). 6sense, Clearbit, LeadIQ (Predictive analytics for targeted outreach). AI-Powered Sales Coaching And Training Refract, Second Nature AI, Spekit (AI-based sales training and coaching tools). This job was posted by Charan Manala from Groviio.

About The Job Searching for relevant data from various sources and ensuring its accuracy and completeness. Creating and maintaining databases to organize collected information efficiently. Inserting data accurately and promptly into our systems and databases. Screening data to identify errors, inconsistencies, or duplications, and rectifying them accordingly. Generating reports and performing data analysis as needed to support decision-making processes. Collaborating with team members to ensure data integrity and consistency across systems. Assisting with other administrative tasks as assigned. Required Skills Microsoft Excel - (Must - Vlookup, Pivot) (Good to have - MIS, Chart) Follow-up with customer and internal team Working experience in a group of 2+ people Preferred Email writing Handle the situation under pressure Basic knowledge of CRM (Salesforce, Freshsales, MS Dynamics, Zoho CRM, Insightly) Coordinate with Sales and Client related to Input data for Commercials This job is provided by Shine.com

Apply Link: https://goodspace.ai/jobs/Senior-Key-Account-Manager?id=28504&source=campaign_Indeed-Adesh-SrKeyAccountManager-10July-28504 Company Name: Wallgreens Formsolutions LLP Years of Experience: 10-15 Years Location: Mumbai, Maharashtra, India Key Skills: Product Development Sales Management CRM Software (salesforce, Hubspot, Zoho, Freshsales) Overview: We seek an experienced professional with a proven track record to drive our business development and sales strategy. Be part of a team that values innovation, growth, and employee engagement. Responsibilities Develop and implement strategic business development plans. Lead sales management initiatives to achieve revenue targets. Enhance employee engagement and foster a positive work environment. Utilize CRM software (Salesforce, Hubspot, Zoho, Freshsales) to manage client relationships. Conduct market analysis and leverage Google API for data-driven decisions. Prepare and present reports using Microsoft Excel and PowerPoint. Identify new business opportunities to expand market presence. Requirements Master's degree in Business or related field. 10-15 years of relevant experience in sales and business development. Proficiency in CRM software and Google API. Strong decision-making and communication skills. Advanced skills in Microsoft Excel and PowerPoint. Ability to thrive in a fast-paced environment. Apply Link: https://goodspace.ai/jobs/Senior-Key-Account-Manager?id=28504&source=campaign_Indeed-Adesh-SrKeyAccountManager-10July-28504 Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,800,000.00 per year Schedule: Day shift Work Location: In person

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description Skills: Sales Strategy & Execution Client Relationship Management Team Leadership Business Development Communication Skills CRM Proficiency Negotiation & Closing Industry Knowledge Key Responsibilities: Full ownership of daily sales, both inbound and outbound. Direct client-facing activities — from initial outreach to closing deals. Proactively identify and pursue new sales opportunities across eCommerce, IT services, custom development, and digital marketing. Run high-quality introduction & discovery calls, proposals, presentations, negotiations, and deal closures. Maintain strong CRM hygiene, ensure proper update logs, track pipelines. Build long-term client relationships through consistent follow-ups and value-driven conversations. Collaborate closely with delivery, marketing, and leadership teams. Manage, train, and lead a small team of Sales Executives/Consultants. Open to travel when required for client meetings or conferences (US or India). Must-Have Requirements: 4–8 years of proven experience in IT Services / eCommerce / Digital Marketing sales. Prior experience managing and leading sales team members. Self-driven with ownership mindset Strong and confident personality; excellent command of English (spoken and written). Proven experience in dealing with mid-size to enterprise clients. Aggressive, highly driven, self-motivated, and target-oriented individual. Excellent presentation skills and ability to engage C-level executives. Experience with CRM tools (Freshsales, Zoho, Hubspot, or similar). Willing to work in EST timezone: 7 AM EST to 4 PM EST. B1/B2 Visa is an added advantage. Bachelor’s or a Master’s degree preferred. Benefits: 5 Days a week. Flexible working hours. Onsite Opportunity. Mediclaim benefits apart from Salary. Benefits like PF & Gratuity. Job Summary Location Ahmedabad Job Type Full Time Vacancy 1 Experience 5+ Years Qualification Bachelor’s or a Master's degree Working Days 5 Days Date posted 2 hours ago

Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development. How do we do that, you ask? We have a structured way of helping folks crack interviews- Career accelerator course End to end courses + platform More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. And guess what, to date, we have trained 15000+ engineers! What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo. Sounds interesting? Then here’s some more information about the role What does the role entail? Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining the status of current and potential customers in CRM. Explaining and demonstrating features of products and services. Staying informed about competing products and services Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets. What could excite you? Complete ownership; there is minimal management and extreme autonomy High pedigree, high-calibre team Contribute directly to the success of the business & the top-line impact Top-of-the-line compensation Requirements BE (Preferably Computer science), MCA preferred. 1 - 5 Years of previous experience in an inside sales position for US Market.(Night Shift) Proficiency in CRM software such as Freshsales/Salesforce. Excellent communication skills, both verbal and written. Excellent phone and cold calling skills.

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for a creative and data-driven Growth Marketer to join our dynamic SaaS Revenue growth team. This role will be focused on strategizing and executing growth hacks to drive customer acquisition via owned channels, including the company website. The ideal candidate is passionate about experimentation, understands user behavior deeply, and thrives on improving conversion metrics across the funnel. Key Responsibilities: Growth Strategy & Experimentation: Design and execute innovative growth hacking experiments across owned digital properties. Use rapid experimentation frameworks to identify high-impact growth opportunities and optimize the funnel. Website Conversion Optimization: Collaborate with the website and design teams to create, test, and optimize high-converting landing pages. Use A/B testing, heatmaps, and analytics to understand user behavior and improve key page metrics. User Journey Personalization: Personalize the user journey across the website based on visitor behavior, intent, and segment. Implement tools and tactics to deliver contextual content and experiences to drive conversions. Customer Acquisition via Owned Channels: Develop acquisition strategies using owned assets such as blog, landing pages, email, and chat. Monitor and optimize the performance of these channels with a focus on reducing CAC and increasing MQLs. Analytics & Insights: Track performance of growth experiments and site changes; share actionable insights. Report on growth KPIs including conversion rates, CAC, MQLs, and website engagement metrics. Cross-functional Collaboration: Partner with content, product marketing, design, SEO, and analytics teams to align growth goals and execute campaigns. Qualifications 5-8 years of experience in growth marketing or performance marketing, ideally in a SaaS environment. Proven track record of running and scaling growth experiments. Strong understanding of CRO, A/B testing, and website personalization tools (e.g., Optimizely, VWO, Google Optimize). Familiarity with website analytics platforms (Google Analytics, Mixpanel, Hotjar, etc.). Data-driven mindset with a strong understanding of metrics and experimentation. Excellent communication, creative thinking, and collaboration skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Key Responsibilities: Full ownership of daily sales, both inbound and outbound. Direct client-facing activities — from initial outreach to closing deals. Proactively identify and pursue new sales opportunities across eCommerce, IT services, custom development, and digital marketing. Run high-quality introduction & discovery calls, proposals, presentations, negotiations, and deal closures. Maintain strong CRM hygiene, ensure proper update logs, track pipelines. Build long-term client relationships through consistent follow-ups and value-driven conversations. Collaborate closely with delivery, marketing, and leadership teams. Manage, train, and lead a small team of Sales Executives/Consultants. Open to travel when required for client meetings or conferences (US or India). Must-Have Requirements: 4–8 years of proven experience in IT Services / eCommerce / Digital Marketing sales. Prior experience managing and leading sales team members. Self-driven with ownership mindset Strong and confident personality; excellent command of English (spoken and written). Proven experience in dealing with mid-size to enterprise clients. Aggressive, highly driven, self-motivated, and target-oriented individual. Excellent presentation skills and ability to engage C-level executives. Experience with CRM tools (Freshsales, Zoho, Hubspot, or similar). Willing to work in EST timezone: 7 AM EST to 4 PM EST. B1/B2 Visa is an added advantage. Bachelor’s or a Master's degree preferred.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM, ITAM, ITOM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Take Ownership: Own and build enterprise capabilities for EX suite of products. Develop deep domain expertise and understand trends in the ITSM market ( specifically the needs of enterprise / upper mid market customers) to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidates would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules. Be a Customer Champion: Develop a sense of empathy with our Freshworks customer base and other Freshworks products that may be using the products you build, to build a thorough understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful end-user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, support and customer success, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Drive execution of product capabilities by working closely with your engineering team. Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 5+ years of core product management experience in building features for internet software products. Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's. Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment. Prior experience with building B2B SaaS products for enterprise customers. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 2 – 4 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value.\ Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed ATS_Sprinto Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD ATS_Sprinto