KTS Manager

Client:

KTS Manager

About Aamby Valley Limited:

Position Summary:

Key Responsibilities:

• Knowledge Transfer & Management:

• Develop, implement, and manage robust knowledge transfer processes and systems of Kitchen
• Ensure all standard operating procedures (SOPs), best practices, and critical operational knowledge are well-documented, accessible, and regularly updated.
• Facilitate training programs and workshops to impart technical skills and operational knowledge to staff, ensuring a consistently high level of service for Kitchen.
• Identify knowledge gaps and develop strategies to bridge them through effective training and information dissemination.
• Promote a culture of continuous learning and knowledge sharing within the organization.

• Technical Services Oversight:

• Oversee the effective functioning and maintenance of all technical systems and equipment relevant to hospitality operations (e.g., Property Management Systems, POS systems, security systems, IT infrastructure).
• Collaborate with the IT and Engineering departments to ensure optimal performance and troubleshooting of technical issues.
• Implement and monitor technical service standards to ensure efficiency, reliability, and guest satisfaction.
• Manage relationships with technical vendors and suppliers to ensure quality and cost-effective solutions.

• Operational Excellence:

• Analyze operational data and metrics to identify areas for improvement in service delivery and efficiency.
• Implement corrective measures and process enhancements based on performance analysis and feedback.
• Ensure compliance with all relevant regulations, quality standards, and company policies.
• Assist in budgeting and monitoring expenses related to KTS operations.

• Team Collaboration & Leadership:

• Work closely with departmental heads and managers to understand their knowledge and technical support needs.
• Provide guidance and support to staff on KTS-related matters.
• Act as a central point of contact for knowledge-based queries and technical assistance.

Qualifications & Experience:

• Bachelor's degree in Hospitality Management, Business Administration, Information Technology, or a related field.
• Up to 10 years of progressive experience in the hospitality industry, with a strong focus on technical services, knowledge management, or operations.
• Proven experience in developing and implementing knowledge transfer initiatives and training programs.
• Strong understanding of hospitality operational procedures and best practices.
• Proficiency in hospitality management systems (PMS), reservation software, and relevant IT applications.
• Excellent communication (verbal and written), interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated leadership skills with the ability to motivate and guide teams.

Salary Range:

• Application Process:

  Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience and qualifications to [Email Address/Application Portal].