Jewelry Store Manager

Requirements

About the Role

Jewelry Store Manager

Key Responsibilities

• Customer Engagement & Sales:
• Communicate clearly and effectively with customers, offering complete and compelling product information to drive sales.
• Influence purchasing decisions through in-depth knowledge of jewelry products, including diamonds, gemstones, and precious metals.
• Proactively follow up with customers to build lasting relationships and ensure satisfaction.
• Address and resolve customer queries and concerns with professionalism and empathy.
• Store Operations:
• Ensure the store is clean, safe, organized, and presentable at all times, creating a welcoming and luxurious shopping environment.
• Supervise daily store operations including opening/closing procedures, POS operations, and handling payment transactions accurately.
• Prepare merchandise for display and delivery while ensuring consistent product presentation and care.
• Inventory Management:
• Monitor and maintain accurate store inventory levels by checking stock regularly and anticipating customer demand.
• Collaborate with the inventory and logistics teams to ensure timely replenishment and delivery of merchandise.
• Use ERP systems (Magento, Ameo, etc.) to manage inventory, update product records, and track sales data
• Reporting & Analysis:
• Prepare and analyze daily, weekly, and monthly sales reports to identify trends and areas for improvement.
• Record customer feedback and complaints, working closely with customer service teams to implement solutions and enhance service quality.
• Team Leadership:
• Contribute to a collaborative store culture by supporting team goals and mentoring junior staff.
• Ensure all team members follow operational standards and deliver outstanding customer experiences.
• Interdepartmental Coordination:
• Coordinate with internal departments such as marketing, finance, logistics, and HR to streamline store functions and align with company-wide objectives.
  

Required Skills & Qualifications

• Minimum 4 years of experience in store management, preferably in the luxury retail or jewelry sector.
• Strong understanding of store operations, inventory management, and customer service.
• Excellent communication and interpersonal skills with a focus on client engagement.
• Proficiency in ERP systems and retail management tools (e.g., Magento, Ameo, etc.).
• Strong analytical skills and ability to prepare actionable reports from sales and inventory data.
• Ability to multitask, lead a team, and ensure smooth store functioning in a fast-paced environment.