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technology strategy data networks reliability inventory software support troubleshooting network cybersecurity compliance slack jira github onboarding offboarding automation provisioning service contracts engineering consulting networking linux aws gcp security certifications security+ communication documentation management leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

The IT Lead will be responsible for leading the company’s technology infrastructure, IT operations, and system administration. The role includes ensuring secure, scalable, and reliable IT systems, supporting internal teams, managing vendors, and aligning IT strategy with business needs — especially in a fast-paced, data-driven product environment.


Key Responsibilities

1. IT Infrastructure & Operations

  • Manage and maintain office IT infrastructure (networks, firewalls, VPNs, etc.)
  • Ensure uptime and reliability of systems, devices, and network
  • Maintain inventory and lifecycle of laptops, desktops, software licenses
  • Oversee IT support and troubleshooting for internal teams (hardware/software/network issues)

2. Cybersecurity & Compliance

  • Implement cybersecurity protocols and data protection policies
  • Manage identity access, endpoint protection, backups, and incident response
  • Ensure compliance with GDPR, SOC 2

3. Business Applications & Tooling

  • Administer internal platforms: email (O365), Slack, Teams, Jira, GitHub, etc.
  • Support onboarding and offboarding automation (access provisioning/deprovisioning)
  • Evaluate and implement new tools to enhance productivity and security

4. Vendor Management

  • Manage relationships with IT vendors, ISPs, cloud service providers, etc.
  • Negotiate contracts and track service performance

5. Planning

  • Own IT budgets, roadmap, and capacity planning
  • Work closely with Data Engineering, Consulting, Product, HR, and Engineering teams to enable seamless operations


Qualifications & Skills

Must-Have

  • Bachelor’s degree in IT, Computer Science, or related field
  • 6+ years of experience in IT infrastructure and support roles
  • Hands-on expertise in networking, system administration (Windows/Mac/Linux), and cloud (AWS, GCP, or Azure)
  • Familiarity with endpoint security and IT compliance frameworks
  • Strong troubleshooting skills and ability to respond to incidents promptly

Good-to-Have

  • Experience in a product/startup environment
  • Certifications: CCNA, CompTIA Security+, AWS Certified SysOps Admin (preferred)


Soft Skills

  • Problem-solving mindset with strong ownership
  • Excellent communication and documentation skills
  • Ability to work independently and manage competing priorities
  • Stakeholder management – ability to interact with leadership and cross-functional teams

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Saras Analytics

Data Analytics

San Francisco

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