IT Lead

You will be an IT Analyst responsible for maintaining the productivity of computer users and enhancing employee satisfaction by addressing any procedural or operational difficulties related to IT applications, Infrastructure, endpoints, or services. Your key duties will include serving as the initial point of contact for employees requiring technical assistance, delivering exceptional customer service in all employee interactions, and working with various Microsoft technologies such as Azure, M365, Dynamics, Power Platform, and Power BI. Your responsibilities will encompass operational excellence, including diagnosing and resolving employee workstation problems, following best practices in resolving helpdesk tickets, performing preventative maintenance, and escalating issues when necessary. You will also focus on providing top-notch customer service by offering clear and constant updated support to internal customers with empathy and urgency. To qualify for this role, you should hold a Bachelor's degree or have a minimum of 5 years of IT experience, along with specific experience in Azure, applications, and desktop support. Proficiency in Office 365 support, strong communication skills, a customer service-oriented mindset, and the ability to ask targeted questions to identify problem root causes are essential. Being a self-starter, highly motivated team player, and having an understanding of how environmental changes can impact business operations are also crucial. Preferred qualifications include certifications such as Microsoft AZ-104, Power Platform Fundamentals, CompTIA A+, Network+, and Security+. The working environment may involve working both indoors and outdoors, operating office machinery, and collaborating closely with colleagues. Physical requirements may include activities such as walking, standing, sitting, lifting, and perceiving depth. In conclusion, this job description outlines the general duties, accountabilities, and physical requirements associated with the position of an IT Analyst. It is important to note that the responsibilities and requirements are subject to modifications to accommodate individuals with disabilities. This description does not limit the tasks expected of an employee, and additional job-related instructions may be provided by supervisors. Success in this role will require possessing the knowledge, skills, and abilities to perform duties proficiently.,