Information Techology Executive

Job Title: Information Technology (IT) Executive
Company: Safebooks Global
Location: Ahmedabad
Job Type: Full-Time
Industry: US Accounting Outsourcing

Department: Information Technology

About Safebooks Global

Safebooks Global is a fast-growing US accounting outsourcing firm offering bookkeeping, payroll, and tax support services to CPAs, EAs, and accounting firms across the United States. We help our clients reduce overhead, improve turnaround times, and increase profitability through skilled offshore support.

Position Overview:

The IT Executive will be responsible for end-to-end management of the organization’s IT infrastructure, including system configuration, user support, server administration, network and security management, backup operations, and client-side IT support. The role demands strong technical expertise, proactive problem-solving, excellent documentation skills, and cross-departmental coordination to ensure smooth IT operations and business continuity.

Key Responsibilities:

1. System Configuration & User Support

• Configure operating systems (Windows, Linux, macOS) on user machines with 100% accuracy.
• Respond to IT tickets within 30 minutes during business hours; resolve 90%+ within SLA.
• Troubleshoot hardware/software issues (printers, applications, OS) with ≥ 95% resolution efficiency.

2. Server, Backup & Data Security Management

• Monitor server health and ensure ≥ 99.5% uptime.
• Execute daily, weekly, and monthly backups for critical systems with 100% success rate and logs.
• Manage firewall rules, perform daily security checks and backups, ensuring 100% uptime.
• Conduct monthly test restores to verify backup integrity with zero data loss tolerance.

3. Network, Domain & Security Management

• Maintain stable networks (routers, switches, VPNs) with ≥ 98% uptime.
• Administer Google Workspace (G Suite) for users, access, and email controls with 100% accuracy.
• Ensure biometric and CCTV systems are always operational; complete daily checklists.
• Perform daily internal network and security inspections to detect and mitigate risks.

4. IT Asset, License & Vendor Management

• Maintain up-to-date and accurate inventory using Snipe IT or equivalent (≥ 98% accuracy).
• Track, manage, and renew all software licenses before expiry.
• Identify and propose IT cost-saving strategies with demonstrable impact per quarter.

5. Project Implementation, Testing & Client Support

• Test new tools, applications, and upgrades with full documentation and reporting.
• Deploy and configure new servers with correct domain integration and failover mechanisms.
• Provide IT support to clients like Ratanakar and ABJ, ensuring ≥ 95% satisfaction levels.

6. Interdepartmental & Field Support

• Assist HR/Admin teams with IT setup for campaigns, employee onboarding, and events.
• Attend to out-of-office/client-side issues with 100% resolution of assigned tasks.

7. Reporting & Documentation

• Complete all daily IT checklists including CCTV, backup, server and network logs.
• Maintain accurate records of users, devices, licenses, and credentials.
• Submit monthly KPI reports and internal IT summaries within designated timelines.

Qualifications:

• Bachelor’s Degree in IT, Computer Science, or a related field.
• 2+ years of experience in a similar IT support/administrator role.
• Strong knowledge of operating systems, networking, firewalls, and Google Workspace.
• Experience with server management, backups, and IT asset tracking tools (e.g., Snipe IT).
• Excellent problem-solving, multitasking, and documentation skills.

Preferred Skills:

• Hands-on experience with FortiGate firewalls and Ubiquiti/TP-Link networking equipment.
• Familiarity with backup and recovery tools.
• Exposure to cloud and SaaS tools used by small to medium businesses.

Work Conditions:

• Must be available for on-site and occasional client visits.
• Willing to support out-of-office hours in case of urgent issues or deployments.

To Apply:
Please send your resume and a brief note on your past sales or client acquisition wins to shailesh@safebooksglobal.com and jobs@safebooksglobal.com

Immediate joiners preferred!

These positions are urgent, and we are looking for candidates who are available to join immediately. We would appreciate it if you could send me the details below.

Name :

Phone :

Email :

Current Location :

No. Of Years of Experience in Relevant :

Current CTC :

Expected CTC :

Designation:

Current Company :

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Additional Comments :

Job Type: Full-time

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Work Location: In person