Information Technology Infrastructure Manager

Job Brief

We are seeking a highly skilled and experienced Manager of IT Infrastructure to lead our IT operations and ensure the smooth functioning of our technological systems. This position is responsible for overseeing and managing RoshAi’s IT systems and IT operational activities. The ideal candidate will have expertise in cloud infrastructure management, strategic planning, Budgeting, project management, security, and vendor management.

Key Responsibilities

• Azure Cloud Infrastructure Management: Monitor Azure services and resources to ensure optimal performance and scalability. Implement best practices for Azure resource management, including cost optimization.
• Strategic Planning: Work with senior management to develop and implement IT strategies and plans that align with the organization's business objectives.
• Budgeting and Resource Allocation: Responsible for budgeting IT expenditures, allocating resources, and ensuring that technology investments provide value to the organization.
• Security and Compliance: Responsible for maintaining the security of the organization's IT systems and data. This includes implementing security policies, and disaster recovery plans. 
• Vendor Management: Work with external technology vendors and service providers, negotiate contracts, and manage relationships with third-party IT suppliers.
• Network and Infrastructure Management: Oversee the daily operations of the IT department to ensure the functionality, availability, and security of RoshAi’s IT systems, data, backups, and communications; troubleshoot and remediate issues that arise. Look after the maintenance and optimization of the organization's IT infrastructure, including servers, data centers, and network systems.
• User Support: Ensure that end-users have access to the necessary tools and support to carry out their tasks. This involves managing a helpdesk or support team and following escalation matrix as per SLA.
• IT Policies and Procedures: Develop and enforce IT policies and procedures to ensure that employees use technology resources responsibly and securely.
• Risk Assessment: Lead regular risk assessments to identify vulnerabilities, recommend mitigation strategies, and establish appropriate risk management policies.
• Policy Management: Develop, maintain, and enforce information security policies, standards, and guidelines.
• Security Awareness: Implement and oversee an organization-wide security awareness program to foster a security-conscious culture.
• Incident Response: Develop and manage the organization's incident response plan, leading investigations and post-mortem reviews of security breaches and incidents.
• Access Management: Oversee identity and access management, ensuring appropriate controls for user access to systems and data.
• Compliance: Ensure compliance with regulatory requirements and industry standards.
• Monitoring and Reporting: Implement continuous monitoring systems to detect security anomalies and produce regular security reports for senior management.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or similar engineering field.
• Expertise in setting up and managing cloud infrastructure, preferably AWS and Kubernetes.
• Strong technical knowledge of network and server operating system.
• Previous IT Infrastructure, IT Management, or IT Business Operations experience.
• Strong understanding of network security, server operating system, threat management, and vulnerability assessment.
• Demonstrable experience in handling logs and metrics at a high scale.
• Demonstrable experience with VmWare, Azure, AWS Server Virtualization, Windows Servers, M365, Exchange, SharePoint, OneDrive, Office, Networks, Storage, and Active Directory.
• Knowledge of cloud migration.
• Demonstrated ability to analyze complex data and develop actionable security solutions.
• Process Automation, Robotic Process Automation (RPA), Machine Learning (ML), Artificial Intelligence basics.
• Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response.
•  Strong understanding of project management principles and practices.
• Strong understanding of Helpdesk and Customer relations support system.
• Strong problem-solving skills and the ability to manage multiple priorities under pressure.
• Excellent written and verbal communication skills with the ability to convey complex security concepts to non-technical stakeholders.

Preferred skills and qualifications

• 8+ years of progressive experience in information security roles.A Master's degree or equivalent.
• Certifications: CISSP, CISM, CISA, or similar professional security certifications.

Package

As per industry standards.