Head of Project Management Office

JMAN is seeking an experienced Head of PMO to build, lead, and scale our Project Management Office (PMO) function. This role is pivotal in driving project discipline, ensuring delivery excellence, and establishing governance standards across our growing portfolio of client and internal technology initiatives, capable of overseeing projects across all CoEs globally.

About the Role

As the PMO Head, you will define frameworks, implement processes, and oversee execution to ensure timely, cost-effective, and quality delivery. You will also act as a critical bridge between cross-functional teams, senior leadership, and clients to bring visibility, control, and structure to our project delivery execution ecosystem.

Responsibilities

• PMO Strategy & Setup

• Define and implement the overall PMO charter aligned with organizational goals.
• Set up the PMO function from the ground up (if not existing) — tools, templates, reporting formats, and communication.
• Develop project and program governance frameworks and ensure adherence across teams.

• Project & Program Oversight

• Oversee planning, execution, and tracking of all strategic and client-facing projects.
• Ensure standardized project delivery practices (e.g., initiation, execution, change control, closure).
• Monitor project portfolio health at a program level— scope, cost, risk, dependencies, timeline, resources and billability and utilization.

• Delivery Governance & Quality Control

• Establish regular governance cadence (reviews, checkpoints) for high-value and strategic programs.
• Implement performance KPIs, dashboards, and reporting to ensure transparency and accountability.
• Work with delivery and engineering leads to manage risks, escalations, and change requests effectively.

• Documentation & Compliance

• Own and enforce documentation standards (SOWs, project charters, status reports, utilization reports, demand forecasts risk logs, etc.).
• Ensure all delivery-related paperwork is accurate, up-to-date, and audit-ready.
• Collaborate with legal, finance, client, teams to ensure contract and compliance alignment.
• Work with BD partners to ensure resource planning matches the demand forecasts from opportunity pipeline, work with TA and RMG groups to ensure adequate resource planning and allocation.

• People & Process Leadership

• Mentor project managers and coordinators across departments.
• Drive a culture of continuous improvement, agile thinking, and structured execution.
• Enable project teams with training on PM tools, methodologies (Agile/Scrum/Waterfall/Hybrid), and best practices.

Qualifications

• 12+ years of relevant experience in project/program management and PMO leadership, preferably in IT/Tech or consulting firms.
• Proven success in establishing and running PMOs or delivery governance functions.
• Strong understanding of project management methodologies (PMP, PRINCE2, Agile certifications a plus).
• Excellent stakeholder management, documentation, and reporting skills.
• Familiarity with project management and collaboration tools (Jira, MS Project, Asana, Confluence, Smartsheet, etc.).
• Experience working in fast-paced, scaling environments with cross-functional global teams.

Required Skills

• 12+ years of relevant experience in project/program management and PMO leadership, preferably in IT/Tech or consulting firms.
• Proven success in establishing and running PMOs or delivery governance functions.
• Strong understanding of project management methodologies (PMP, PRINCE2, Agile certifications a plus).
• Excellent stakeholder management, documentation, and reporting skills.
• Familiarity with project management and collaboration tools (Jira, MS Project, Asana, Confluence, Smartsheet, etc.).
• Experience working in fast-paced, scaling environments with cross-functional global teams.

Preferred Skills

• Prior experience in data engineering, SaaS, cloud/data platform projects.
• Exposure to client-facing delivery models and contracts (Time & Material, Fixed Price, Managed Services).
• Ability to evolve PMO to support business transformation and OKR tracking over time.