HAM Solutions consultant

Key Responsibilities:

1.        Solution Design & Documentation

•          Lead the requirement gathering sessions with stakeholders from Architecture, Procurement, ServiceNow, OSS Cluster Leads, OEM and business teams.

•          Develop detailed Solution Design Documents (SDDs) covering asset lifecycle workflows, data models, integrations, and automation requirements for: Servers, Network Devices, Mobile Devices, Display Devices, IP Phones

•          Translate business and technical requirements into HAM design specifications aligned with industry best practices.

2.        Enhancement of Phase 1 (Desktops & Laptops)

•          Enable and optimize integration with SAP for financial and procurement data alignment.

•          Integrate with OEM portals to support catalog management, asset onboarding, and real-time asset tracking. Should posses API integration knowledge.

•          Streamline hardware ordering and delivery processes by working closely with OEMs and procurement teams.

3.        Stakeholder Engagement & Collaboration

Collaborate with:

•          Enterprise Architecture for compliance with IT standards and frameworks.

•          Device Management & Operations for real-world asset lifecycle alignment.

•          Procurement for catalog, ordering, and delivery alignment.

•          OEM Partners for catalog publishing and delivery automation.

•          Change Management & Incident Management teams to design interfaces between HAM and operational ITSM modules.

•          IGA Teams to understand and capture Joiner-Mover-Leaver (JML) processes for potential integration with HAM.

4.        Technical Design & Best Practices

•          Design interface mechanisms between HAM and Change/Incident modules in ServiceNow

•          Define and implement automations, triggers, and workflow improvements across asset onboarding, movement, and retirement processes.

•          Over see Dev UAT and movement to production

•          Recommend and embed HAM best practices into solution design, focusing on scalability, automation, and audit readiness.

5.        Governance & Reporting

•          Ensure asset management design complies with audit, security, and operational policies.

•          Define data quality checks and support reporting/visualization requirements for leadership and stakeholders.