GMS-Staffr-Entra SSO

Cyber Managed Service – Identity and access Management – Staff

We are looking for a dedicated and detail-oriented Entra SSO Operations Specialist to join our operations team. The ideal candidate will have up to 3 years of experience in operational support, specifically in managing and maintaining Entra SSO (Single Sign-On) solutions. This role is essential for ensuring the smooth functioning of our SSO systems and providing exceptional support to our clients.

Key Requirements / Responsibilities:

• Provide L2 support for Entra SSO-related issues, including troubleshooting user access problems, application integration issues, and system outages.
• Assist with the management of user identities and organizational groups within the Entra SSO platform, ensuring accurate and timely provisioning and deprovisioning of access rights.
• Participate in the integration of new applications into the Entra SSO environment, collaborating with application owners and IT teams to ensure seamless Single Sign-On (SSO) functionality.
• Monitor Entra SSO system performance and logs to proactively identify and address potential issues before they impact users.
• Contribute to the development and maintenance of Entra SSO policy documentation, user guides, and training materials to support end-users and promote best practices.
• Engage in regular security reviews and audits of Entra SSO configurations to ensure alignment with industry standards and compliance requirements.
• Experience with App Registration and Enterprise applications
• Support the implementation of Multi-Factor Authentication (MFA) policies across the organization to enhance security posture.
• Collaborate with IT and security teams to refine and enforce access control policies, ensuring the principle of least privilege is maintained.
• Assist in the resolution of tickets and service requests related to Entra SSO, prioritizing based on impact and urgency.
• Keep abreast of new Entra SSO features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform.
• Provide feedback and suggestions to improve the efficiency and effectiveness of the Entra SSO service, including automation opportunities.
• Work with Entra SSO support and third-party vendors as needed to resolve complex issues and maintain system stability

Preferred Skills:

• Basic understanding of identity and access management concepts and Microsoft Entra services.
• Strong desire to learn and develop skills in IAM operations and cloud security.
• Good problem-solving abilities and attention to detail.
• Effective communication skills and the ability to work collaboratively within a team environment
• Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions.
• Knowledge of federation protocols – SAML, OAuth & OpenID
• Understanding of IAM concepts, cloud security, and operational best practices.

Education:

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required