GCP Cloud Delivery Manager

Position Summary:

Cloud Service Delivery Manager

Key Responsibilities:

Team Management:

• Lead and manage a diverse team of cloud engineers, including DevOps engineers, database engineers, cloud security engineers, and interns.
• Oversee the 24x7 first responder team handling service ticketing and escalations.
• Mentor, coach, and develop team members to achieve professional growth and improve technical and operational performance.
• Allocate resources effectively to ensure timely and efficient service delivery.

Service Delivery and Escalation Management:

• Act as the first escalation point for complex issues in managed services projects related to GCP, AWS, and Azure.
• Provide technical guidance to the team on troubleshooting issues and optimizing cloud environments.
• Ensure SLAs, performance metrics, and customer satisfaction benchmarks are consistently met.
• Manage and monitor service ticket queues, ensuring resolution within defined timelines.

Technical Leadership:

• Collaborate with DevOps, database, and security engineers to implement best practices and innovative solutions in cloud operations.
• Conduct hands-on troubleshooting and provide support during critical incidents, particularly for GCP or Azure-related issues.
• Drive continuous improvement initiatives across cloud services, focusing on reliability, security, and cost-efficiency.

Collaboration and Stakeholder Engagement:

• Work closely with customers and stakeholders to understand their requirements, provide regular updates, and address concerns proactively.
• Collaborate with cross-functional teams to align service delivery with organizational objectives.
• Represent the cloud services team in meetings, reviews, and strategic discussions.

Operational Excellence:

• Develop and maintain SOPs, policies, and documentation for cloud service delivery processes.
• Implement monitoring tools, incident response frameworks, and automation to enhance efficiency and reduce downtime.
• Stay updated with the latest trends and advancements in cloud technologies and incorporate them into service delivery strategies.

Required Qualifications:

Technical Expertise:

• Hands-on experience and deep knowledge of

  Google Cloud Platform (GCP)

  or

  Microsoft Azure

  . Proficiency in AWS is a plus.
• Expertise in cloud operations, including provisioning, configuration, monitoring, and troubleshooting.
• Familiarity with DevOps practices, CI/CD pipelines, infrastructure as code (IaC), and containerization technologies like Kubernetes and Docker.

Leadership and Experience:

• 7+ years of experience in cloud service delivery roles, with at least 3 years in a team leadership position.
• Proven track record of managing teams delivering multi-cloud managed services.
• Strong interpersonal and communication skills to effectively engage with internal teams, stakeholders, and customers.

Other Skills:

• Experience with service ticketing systems and ITIL-based service management.
• Knowledge of database systems, cloud security principles, and networking concepts.
• Ability to handle high-pressure situations, make quick decisions, and prioritize tasks effectively.

Preferred Qualifications:

• Certifications in GCP (e.g., Professional Cloud Architect) or Azure (e.g., Azure Solutions Architect Expert).
• Familiarity with industry compliance standards such as ISO 27001, SOC 2, and GDPR.
• Experience with managing interns and fostering a learning culture within the team.

This is a challenging yet rewarding opportunity to lead a talented team of engineers in a dynamic and rapidly evolving cloud environment. If you are passionate about cloud technologies and thrive in leadership roles, we would love to hear from you!