Posted:13 hours ago|
Platform:
On-site
Full Time
Oversees end‑to‑end IT service delivery, ensuring adherence to SLAs and KPIs
Manages and leads service teams, including performance evaluation and mentoring
Serves as key liaison with clients—handling communication, escalations, service review meetings
Handles incident/problem management, including root cause analysis (RCA) and prevention
Manages change control processes to minimize disruption
Drives process improvements and operational efficiency, often using ITSM/ITIL frameworks
Maintains service dashboards, reports, and documentation to include are Skills, Education, Experience, or Certifications.]
Example: Excellent verbal and written communication skills
SISL Infotech
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