Freelance Voice SIP Engineer – Contact Center Infrastructure

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

ThreatXIntel

4 years

0 Lacs

India

Posted:1 month ago| Platform:

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Skills Required

sip security mobile testing assessment monitoring voip networks management routing architecture oracle troubleshooting scripting automation support analyze wireshark automate powershell python javascript scalability optimization software integration network analysis capture pipeline development code azure aws twilio agile devops

Work Mode

On-site

Job Type

Part Time

Job Description

Company Description ThreatXIntel is a startup cyber security company dedicated to providing customized, affordable solutions to protect businesses from cyber threats. Our team offers services in cloud security, web and mobile security testing, cloud security assessment, and more. We take a proactive approach to security, continuously monitoring and testing clients' digital environments to identify vulnerabilities. Role Description We are seeking a Voice SIP Engineer with hands-on experience supporting large-scale VoIP/SIP networks and contact center infrastructures . The role focuses on maintaining and optimizing SIP call delivery , session management systems , and voice routing architecture , including Oracle SBCs. The ideal candidate will have experience with packet-level troubleshooting , scripting for automation, and voice cloud integrations. Key Responsibilities Install, configure, and maintain Oracle Session Border Controllers and session routers Support and optimize Session Management Systems (SMS) in a Contact Center environment Troubleshoot and analyze SIP call flows using tools like Wireshark , NetScout , Observer , or Enterprise Operations Monitor Support the infrastructure for VoIP/SIP delivery in high-volume contact centers Automate voice infrastructure tasks using PowerShell , Python , or JavaScript Contribute to system scalability, resilience, and performance optimization Develop and maintain software-defined infrastructure in CI/CD pipelines Collaborate on voice integration with cloud services Required Skills and Experience 4+ years of experience installing and maintaining Oracle SBCs (session routers, transport, registration) 4+ years of experience with SIP/VoIP network troubleshooting 4+ years supporting large contact center environments Proficiency with SIP trace analysis and packet capture tools Experience supporting Session Management Systems Hands-on scripting with Python , PowerShell , or JavaScript Familiarity with CI/CD pipeline development and infrastructure-as-code practices Understanding of voice integration with cloud platforms (e.g., Azure, AWS, Genesys Cloud, Twilio) Nice to Have Experience with cloud telephony , SIP trunking to cloud platforms Exposure to automated voice testing or synthetic monitoring solutions Familiarity with Agile methodologies or DevOps practices Show more Show less

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