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Gruve
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Desktop Support Engineer

Desktop Support Engineer

Gruve

2 years

0 Lacs

Pune Maharashtra India

Posted:19 hours ago| Platform:

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Skills Required

support software ai cybersecurity strategies data mobile resolve macos linux azure network wan vpn collaboration zoom inventory management itil documentation automation optimization standardization technology patching scripting powershell certifications zones learning

Work Mode

Remote

Job Type

Full Time

Job Description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

Gruve is seeking a skilled and customer-focused

Desktop Support Engineer

to join our IT support team. The ideal candidate will provide hands-on and remote technical assistance to end-users, troubleshoot hardware/software issues, and support daily IT operations. This role requires a detail-oriented individual with a strong technical background and excellent interpersonal skills.

Key Responsibilities

Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets.
Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed.
Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications.
Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace.
Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc.).
Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.).
Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent.
Monitor hardware and software inventory; assist in lifecycle management of IT assets.
Follow ITIL or internal procedures for incidents, change, and problem management.
Document support processes, issue resolutions, and knowledge base articles.
Participate in IT projects and support office moves, upgrades, or migrations.

Documentation and Process Improvement

Maintain up-to-date system/network documentation, runbooks, and change logs.
Identify opportunities for automation, optimization, or standardization across the IT environment.

Education & Experience

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
2+ years of experience in desktop support, help desk, or IT technician roles.

Technical Skills

Proficiency in Windows 10/11, macOS, and Microsoft Office Suite.
Working knowledge of Active Directory, Group Policy, and remote management tools.
Familiarity with endpoint protection, patching, and basic cybersecurity principles.
Basic scripting (PowerShell, Bash, etc.) is a plus.
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous.

Work Environment

Must be comfortable supporting global teams and working in PST or overlapping time zones when required.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

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Desktop Support Engineer