1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Service Desk Executive Level L1 Communication Good (Verbal/Written) Email Email Writing skills Experience Range 2 -3 Years Required Skills Set Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN

JD, Laptop Hardware Engineer Trouble shooting of Laptop and Desktop. OS and drivers installation and Restoring. Part replacement and diagnose the reputed problems. Dell Experience would be an advantage. Good communication. Good Customer Handling skills. Should be Graduate.

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey. Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Level L2 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 25000-30000 Qualification Graduation, Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past? How do you handle performance evaluations and provide constructive feedback to team members? What strategies do you use to motivate and engage your team, especially during peak times or challenging projects? How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs)? Can you provide an example of a time when you had to resolve a conflict within your team? How did you handle it? What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA)? Can you describe a particularly challenging technical issue you helped resolve? What was the issue and what steps did you take to solve it? How do you stay updated with the latest trends and technologies in IT service management? What is your approach to ensuring your team follows best practices in cybersecurity and data protection? How do you ensure your team provides excellent customer service, even under high-pressure situations? Can you give an example of a time when you had to handle a difficult or dissatisfied customer? How did you resolve the situation? What methods do you use to monitor and improve the quality of service provided by your team? How do you communicate complex technical issues to non-technical stakeholders or end-users? How do you approach troubleshooting and resolving recurring issues reported by end-users? Can you explain a process you have implemented that improved the efficiency of the service desk? What is your process for prioritizing incidents and service requests? How do you ensure that your team members are continuously developing their skills and knowledge? Can you describe a training program or initiative you ve implemented to improve your team s performance? How do you handle onboarding new service desk team members? What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk? Can you provide an example of how you used data and metrics to improve service desk performance? A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders? A team member consistently fails to meet performance expectations. How would you address this issue? You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization? An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team? What is your vision for the service desk, and how do you plan to achieve it? How do you ensure the service desk aligns with the overall goals and strategy of the organization? Can you describe a time when you had to drive a significant change or improvement in your service desk? What was your approach and the result?

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Laptop Hardware Engineer Trouble shooting of Laptop and Desktop. OS and drivers installation and Restoring. Part replacement and diagnose the reputed problems. Dell Experience would be an advantage. Good communication. Good Customer Handling skills. Should be Graduate.

Laptop Hardware Engineer Trouble shooting of Laptop and Desktop. OS and drivers installation and Restoring. Part replacement and diagnose the reputed problems. Dell Experience would be an advantage. Good communication. Good Customer Handling skills. Should be Graduate.

Laptop Hardware Engineer Trouble shooting of Laptop and Desktop. OS and drivers installation and Restoring. Part replacement and diagnose the reputed problems. Dell Experience would be an advantage. Good communication. Good Customer Handling skills. Should be Graduate.

Should have Knowledge on Firewell End point security Deployment Experience on Ticketing tool Basic knowledge on Linex Hardware knowledge Outlook Remote support Basic knowledge about AD

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Looking for Sr Desktop Support Engineer Candidate should be a Graduate with 4 Yrs of experience in IT field. Good in Communication Good ITSM Tool Strong knowledge on O365,Networking,Windows troubleshoot Should be having good experience in Desktop and laptop troubleshooting.

We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field Pedigree: Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Replacement of Girish Anandayya Hiremath ( R10841) & Mallikarjun yadravi (AP0053). - Installation, configuration, and troubleshooting of MS Outlook, printers, and scanners - Performed hardware setups: printer setup, software installation, user account creation- Configured Azure VPN, and handled LAN cabling (568A & 568B)- Set up Ethernet LAN networks and managed Active Directory (password resets, user management) - SQL configuration and Atempo data backup & restore with mapped network drives - WSUS compliance checks, and encryption/decryption using McAfee and BitLocker- Installed and configured Office 365 and Linux operating systems- Handled antivirus installation and full system hardware troubleshootin

allation, configuration, and troubleshooting of MS Outlook, printers, and scanners- Performed hardware setups: printer setup, software installation, user account creation- Configured Azure VPN, and handled LAN cabling (568A & 568B)- Set up Ethernet LAN networks and managed Active Directory (password resets, user management)- SQL configuration and Atempo data backup & restore with mapped network drives- WSUS compliance checks, and encryption/decryption using McAfee and BitLocker- Installed and configured Office 365 and Linux operating systems- Handled antivirus installation and full system hardware troubleshooting

JD Qual- Btech/Bsc/BCA/MCA/Mtech Exp-2.0yrs Provide technical support to users by diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment. Set up and manage user accounts, permissions, and access rights in systems like Active Directory. Perform operating system upgrades and software patches. Maintain and troubleshoot issues with Microsoft Office, Windows OS, and other enterprise applications.

JD- Required engineer for attending field calls for N/B, D/T, AIO. Mandatory-Bike . Candidate should be ready for field support. Candidates should be Graduate/Diploma poly(3.0 yrs). Should be having experience in Hardware Parts replacement.