Desktop Support Engineer

About Us:

At Calfus, we are known for delivering cutting-edge AI agents and products that transform businesses in ways previously unimaginable. We empower companies to harness the full potential of AI, unlocking opportunities they never imagined possible before the AI era. Our software engineering teams are highly valued by customers, whether start-ups or established enterprises, because we consistently deliver solutions that drive revenue growth. Our ERP solution teams have successfully implemented cloud solutions and developed tools that seamlessly integrate with ERP systems, reducing manual work so teams can focus on high-impact tasks.

None of this would be possible without talent like you! Our global teams thrive on collaboration, and we’re actively looking for skilled professionals to strengthen our in-house expertise and help us deliver exceptional AI, software engineering, and solutions using enterprise applications.

As one of the fastest-growing companies in our industry, we take pride in fostering a culture of innovation where new ideas are always welcomed—without hesitation. We are driven and expect the same dedication from our team members. Our speed, agility, and dedication set us apart, and we perform best when surrounded by high-energy, driven individuals.

To continue our rapid growth and deliver an even greater impact, we invite you to apply for our open positions and become part of our journey!

About the role:

As a Desktop Support Engineer, you would be responsible for setup and troubleshooting of hardware, software, and peripherals, managing user accounts and VPNs, handling onboarding/offboarding, maintaining IT asset records, coordinating repairs, performing security checks, and resolving issues with operating systems, Microsoft 365, and video conferencing tools.

What You’ll Do:

• Install, configure, and troubleshoot desktop computers, software, printers, and other peripherals.
• Perform onboarding and offboarding tasks, including hardware provisioning, account setup, and email configuration.
• Diagnoses and resolve issues related to MacOS and Windows OS, Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.), and other business-critical applications.
• Manage user accounts, groups, mailboxes and access rights.
• Set up and troubleshoot VPN clients (Global Protect, Cisco AnyConnect, FortiClient).
• Maintain accurate IT asset records and conduct routine hardware inventory audits.
• Coordinate with vendors and OEM for hardware warranty and repair support.
• Perform security checks, vulnerability scans, and apply necessary patches.
• Troubleshoot video conferencing issues (Microsoft Teams, Zoom, WebEx).

On your first day, we'll expect you to have:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1–2 years of experience in a desktop support or IT helpdesk role.
• Strong working knowledge of Windows operating systems.
• Proficiency with Microsoft 365, Active Directory, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong analytical and troubleshooting skills.
• Ability to work independently and prioritize tasks effectively.

We'd be super excited if you have:

• Experience with MacOS support.
• Hands-on experience with Microsoft 365 administration tools (Intune, Exchange Online, Entra ID, Teams, SharePoint).

Benefits:

At Calfus, we value our employees and offer a strong benefits package. This includes medical, group, and parental insurance, coupled with gratuity and provident fund options. Further, we support employee wellness and provide birthday leave as a valued benefit.

Calfus is an Equal Opportunity Employer.

We believe diversity drives innovation. We’re committed to creating an inclusive workplace where everyone—regardless of background, identity, or experience—can thrive. We welcome all applicants!