Job Title: Team Leader Department: Delivery Quality Job Description: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Job Specification: Must be a graduate (Bachelors or Masters) Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines: Coding (IPDRG) AR Billing Must have experience in Client and Stakeholder Management, Team Management. Good understanding of quality matrices Should have good understanding of quality tools Shift Details: General Shift / Day Shift Work Mode: WFO Location: Bangalore

Skills Accounts Receivable BPO Process Improvement Medical Billing MIS Outsourcing Vendor Management Transition Management Operations Management Revenue Cycle Job Description Role Description Overview: The AR Associate is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service Responsibility Areas: To review emails for any updates Call Insurance carrier, document the notes in software and spreadsheet and take appropriate action Identify issues and escalate the same to the immediate supervisor Update Production logs Understand the client requirements and specifications of the project Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports

Basic Section No. Of Openings 6 Grade 1A Designation AR Associate Closing Date 31 Aug 2025 Organisational Country IN State TAMIL NADU City TIRUCHIRAPPALLI Location Tiruchirappalli-II Skills Skill Accounts Receivable Process Improvement Medical Billing Outsourcing Vendor Management Transition Management Operations Management Revenue Cycle MIS BPO Education Qualification No data available CERTIFICATION No data available About The Role Role Description Overview: The AR Associate is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service Responsibility Areas: To review emails for any updates Call Insurance carrier, document the notes in software and spreadsheet and take appropriate action Identify issues and escalate the same to the immediate supervisor Update Production logs Understand the client requirements and specifications of the project Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports

Basic Section No. Of Openings 10 Grade 1A Designation AR Associate Closing Date 31 May 2025 Organisational Country IN State TAMIL NADU City COIMBATORE Location Coimbatore-I Skills Skill Accounts Receivable BPO Process Improvement Medical Billing MIS Outsourcing Vendor Management Transition Management Operations Management Revenue Cycle Education Qualification No data available CERTIFICATION No data available About The Role Role Description Overview: The AR Associate is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service Responsibility Areas: To review emails for any updates Call Insurance carrier, document the notes in software and spreadsheet and take appropriate action Identify issues and escalate the same to the immediate supervisor Update Production logs Understand the client requirements and specifications of the project Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports

Basic Section No. Of Openings 2 Grade 1A Designation Process Associate Closing Date 16 May 2025 Organisational Country IN State TAMIL NADU City COIMBATORE Location Coimbatore-II Skills Skill MIS BPO Vendor Management Business Analysis Financial Analysis CRM Outsourcing Process Improvement Project Management Business Development Education Qualification No data available CERTIFICATION No data available About The Role Role Description Overview: The Process Associate is accountable to manage day to day activities of Payment Posting or Demo & Charge or Correspondence or Charge Entry etc Responsibility Areas: To review emails for any updates Processing of Medical Data Entering charges and posting payments in the software Prepare and Maintain status reports. Understand the client requirements and specifications of the project Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards.

Basic Section No. Of Openings 2 Grade 1A Designation Trainee Coder Closing Date 16 May 2025 Organisational Country IN State TAMIL NADU City COIMBATORE Location Coimbatore-II Skills Skill Healthcare Medical Coding Biotechnology Microbiology CPT Medical Billing Molecular Biology GMP HIPAA Biochemistry Education Qualification No data available CERTIFICATION No data available About The Role Role Description Overview: Trainee Coder is accountable to manage day to day activities of coding the patients chart & diagnosis report. Responsibility Areas: To review emails for any updates Updating/Clearing the production/pending reports Other miscellaneous work that requires coding expertise Coding or auditing charts, based on requirements Prepare and Maintain status reports. Understand the client requirements and specifications of the project Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards.

Basic Section No. Of Openings 10 Grade 1A Designation Trainee - Initial BIlling Analyst Closing Date 17 May 2025 Organisational Country IN State TAMIL NADU City TIRUCHIRAPPALLI Location Tiruchirappalli-I Skills Skill Education Qualification No data available CERTIFICATION No data available About The Role

Role Description Overview: The AR Associate is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service Responsibility Areas: To review emails for any updates Call Insurance carrier, document the notes in software and spreadsheet and take appropriate action Identify issues and escalate the same to the immediate supervisor Update Production logs Understand the client requirements and specifications of the project Ensure targeted collections are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Ensure that the deliverables to the client adhere to the quality standards. Ensure follow up on pending claims. Prepare and Maintain status reports

Job Summary As an E&M / Denial / Surgery Medical Coder at Omega Healthcare, you will be responsible for reviewing clinical documentation and assigning accurate Evaluation and Management (E\&M), diagnosis, and procedure codes. This role ensures compliance with coding standards, improves revenue cycle efficiency, and supports accurate claims processing. Key Responsibilities Review and analyze medical records to assign appropriate CPT, ICD-10, and HCPCS codes. Ensure coding accuracy and compliance with E\&M and surgical coding guidelines. Evaluate denial cases and rework as needed for resolution. Maintain productivity and accuracy benchmarks as per company standards. Collaborate with physicians and other healthcare providers to resolve documentation discrepancies. Stay updated with current coding regulations and payer guidelines. Qualifications & Requirements Experience: Minimum 1 year of experience in E\&M coding (denials/surgery coding experience preferred). Certification: Valid CPC, CCS, COC, CRC, or CIRCC certification required (CPC mandatory). Education: Graduate in any discipline. Skills: Proficient in medical terminology, anatomy, and coding guidelines. Excellent attention to detail and analytical skills. Strong communication and teamwork abilities. Ability to meet productivity targets in a deadline-driven environment . How to Apply Ready to take your career to the next level? Apply now! Email your resume to: Mansoor.shaikbabu@omegahms.com Call: +91 8618695607 Chat on WhatsApp: [Click here] (https://wa.me/8618695607?text=Hello) Quick Apply Link WA: [https://l1nk.dev/3XOpM](https://l1nk.dev/3XOpM) Regards: Mohammed Mansoor Human Resources Omega Healthcare LinkedIn: linkedin.com/in/mohammedmansoor8618695607 Phone: +91 8618695607 Email: (Mail to:Mansoor.shaikbabu@omegahms.com)

Greetings from Omega Healthcare ! Hiring for Surgery and SDS exp coders for Bangalore and Chennai location - Immediate joiners preferred (Relevant Experience mandatory) Role & responsibilities Surgical Coding Expertise Training & Support Coding Compliance and Quality Assurance Collaboration with Clinical and Billing Teams Analysis and Reporting Preferred candidate profile Qualification: Life Science Graduates. A minimum of [3] years+ of experience in medical coding with a focus on surgical procedures. Strong understanding of ICD-10, CPT, and HCPCS coding guidelines and the rules governing surgical coding. Previous experience as a lead coder, coding auditor, or trainer is a plus. Interested candidates can share their CV on rutuja.tupsmudre@omegahms.com or whatsapp on 7977829758

Job Title: Team Lead Charge Entry Location: Bangalore (Work from Office) Shift Timing: Day Shift Experience Required: 4 to 8 years (Must have Team Lead experience on paper ) Industry: Healthcare Revenue Cycle Management (RCM) Department: Physician Billing Job Summary: Omega Healthcare is looking for a dynamic and experienced Team Lead Charge Entry to manage and oversee the charge entry operations within our Physician Billing team. The ideal candidate will be responsible for ensuring accurate data entry of charges, leading a team of charge entry specialists, and collaborating with cross-functional teams to maintain a high level of quality and productivity. Key Responsibilities: • Supervise and lead a team of charge entry professionals in the RCM domain. • Ensure timely and accurate entry of medical charges into billing systems based on clinical documentation. • Monitor daily workload distribution and performance metrics to meet productivity and quality targets. • Provide training, guidance, and support to team members for continuous improvement. • Collaborate with internal QA and audit teams to maintain compliance and accuracy in charge entry. • Identify process gaps and implement improvement initiatives. • Generate reports and provide regular updates to senior management. • Address escalations and ensure resolutions are communicated effectively. • Maintain thorough documentation and ensure adherence to HIPAA and data privacy policies. Required Skills and Qualifications: • Bachelors degree in any discipline (preferably in Healthcare or Life Sciences). • 4 to 8 years of total experience in healthcare RCM, with a minimum of 2 years in a Team Lead role for Charge Entry . • Strong understanding of physician billing, medical coding, and charge entry processes. • Excellent leadership, communication, and interpersonal skills. • Proficient in MS Office tools and medical billing software. • Ability to work in a fast-paced environment and handle multiple priorities. • Eye for detail with strong analytical and problem-solving skills. Additional Information: • Relieving Letter: Not mandatory • Transport: 2-way cab facility provided • Salary: Best in the market, based on experience and skill set • Joiners: Immediate joiners preferred Interested candidates can apply by: Emailing resume to: venkatesh.ramesh@omegahms.com/8762650131 References are welcome!

Greetings from Omega Health Care Mega Walk-in drive for Freshers - You can come directly for an Interview to the below address 33, Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka 560017 We are looking for Candidates with excellent Communication and to work in Night Shift. Candidates with the below criteria can apply. Designation: AR Associate Educational Qualification : Any degree, ( with excellent verbal Communication ) Shift timings: Night Shift ( 06 :30 Pm to 03: 30 Am ) Working days (Monday to Friday) Cab Facility: Pick up and drop Interested candidates can reach me out for an Interview: HR Sharanya - 7019961828 Nature of the Job : • Responsible for monitoring the receivables • Making calls to insurance companies to follow-up on pending claims. • Training will be provided. Desired Candidate Profile : • Candidate should have Excellent Verbal communication • Willing to work in Night shift • Basic computer skills & able to work with minimal supervision and guidance. • Immediate joiners Preferred! Perks and Benefits : • Excellent learning platform for freshers to build career • Attractive salary package & incentives Address : 33, Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka 560017 Contact HR Akila - 9632572812

Greetings From Omega Healthcare !!! Congratulations!! Your profile is shortlisted for the final round of Interview with Omega Healthcare. Address - Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka - 560017 , 080 4155 7333 https://maps.app.goo.gl/X5UBbLijt1nMCbd27 * NOTE : KINDLY MENTION TOP OF RESUME NAUKRI *likitha * 9741423556 * MEGA WALK -IN DRIVE IS ON Monday to Friday , TIMING : 10:30AM TO 3: 30PM* ** Note : Walkin Interviews between 10am to 3 : 30pm ** **Salary : CTC 18000 k to 21000k ** Roles and Responsibilities Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). Identify potential process improvements, trends, issues and escalate to Supervisor through calling. Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. Be part of all the training session to gain knowledge towards RCM. Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions Identify the accounts which does not require calling and can be fixed by Analyst to resolve Logical thinking to identify the trends, resolve accounts for an error free account Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). Identify potential process improvements, trends, issues and escalate to Supervisor through calling. Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. Be part of all the training session to gain knowledge towards RCM. Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions Identify the accounts which does not require calling and can be fixed by Analyst to resolve Logical thinking to identify the trends, resolve accounts for an error free account Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Desired Candidate Profile Minimum 1 Yr Call Center Experience Graduates or Under Graduates Good communication skills Perks and Benefits Quarterly Incentives 5 days a week All US holidays along with Indian Holidays Very lucrative employee referral policy Desired Candidate Profile.

Hi We are hiring for Process Executive AR at Airoli knowledge park Mindspace @ Navi Mumbai Looking for candidates with good communication in English Willing to work in night shift- 5.30 pm to 2.30 am One Way - Drop Cab Facility for 40KM distance Increments (Quarterly) + Bonus starts from 7th month (Quarterly) Please inform us about your walkin on the below numbers (Get your Aadhar card) We will brief you all details once u reach office Reach us on Srushti - 9972024933 Rashmi - 8174816260 Satya - 9966441753 Uvasree - 6374040367 Gigaplex IT Park, Building no.3 , Unit No. 402, 4th Floor, MIDC, Plot no. 1 I.T.5, Airoli Knowledge Park Rd, TTC Industrial Area, Airoli, Navi Mumbai 400708.

Roles and Responsibilities 1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). 2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. 3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). 4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. 5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. 6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. 7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. 8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. 9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. 10. Conduct V&A Interviews and hire candidates with appropriate skill-set. 11. Responsible for other duties as assigned. Required Skills & Qualifications 1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management. 2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. 4. Bachelors degree preferred or equivalent. 5. Minimum 2 years of related experience. 6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures. Preferred Skills 1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). 2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Designations Reporting To This Role: Asst.Managers & Lead Data Analysts Department: Business Intelligence Profile Description: This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management. Key Responsibilities: Process: Monitor the SLAs and update the stakeholders proactively on the trends Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash. Identify new use cases for statistical modeling and Automations Responsible for client & C suite facing reports & metrics to drill down analysis and automation Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders Engage in new transitions to set up seamless reporting systems People: Support and Improve Performance through tracking, feedback and Coaching Accountable to check attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops Support and manage your teams project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment Client: Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests. Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting Set-up process KPI reporting systems for new clients Financial: Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery Qualifications: Graduation in any stream is a must. Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred Role Prerequisites: Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics. A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin) 3 plus years of experience in managing a team of reporting analysts is a must Functional Competencies: Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must Knowledge across RCM function (Only for Collections) Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage Ability to deliver high impact amid complexity, ambiguity and competing priorities Behavioral Competencies: Teamwork Communication Customer Centricity Achievement Orientation Developing Others

Skills Project Management Solution Architecture Vendor Management IT Service Management Outsourcing IT Strategy CRM Data Center IT Operations ITIL Profile Description: This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management. Key Responsibilities: Process: Monitor the SLAs and update the stakeholders proactively on the trends Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash. Identify new use cases for statistical modeling and Automations Responsible for client & C suite facing reports & metrics to drill down analysis and automation Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders Engage in new transitions to set up seamless reporting systems People: Support and Improve Performance through tracking, feedback and Coaching Accountable to check attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops Support and manage your teams project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment Client: Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests. Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting Set-up process KPI reporting systems for new clients Financial: Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery Qualifications: Graduation in any stream is a must. Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred Role Prerequisites: Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics. A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin) 3 plus years of experience in managing a team of reporting analysts is a must Functional Competencies: Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must Knowledge across RCM function (Only for Collections) Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage Ability to deliver high impact amid complexity, ambiguity and competing priorities Behavioral Competencies: Teamwork Communication Customer Centricity Achievement Orientation Developing Others

JOB PURPOSE: To provide direction and support to Delivery Quality and liaison with Process improvement team to perform defined set of activities, which result in systemic solutions leading to continual, and breakthrough improvement of service delivery PRIMARY DUTIES AND RESPONSIBILITIES: Manage a team of 5-10 DQ TLs spread across different Delivery partners Coach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks Prioritize and allocate improvement projects based on internal and external quality data Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished Derive Quality assurance plan that predictable and assurance consistent delivery Develop and implement plans for continuous education across DQ function in the location Build cross domain expertise of team members to enhance their skill and knowledge Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results Enable proactive cross function communication and ability to liaison with appropriate functions for close loop issues and opportunities Participate in client calls whenever necessary along with DQ TLs to represent Quality Drive performance management initiatives for DQ function at the location Support delivery excellence initiative for better delivery Act as a single point of contact for all quality related activities for the assigned scope of work Attend reviews at various levels and represent quality functions Responsive to internal and external customer complaints and close loop logically taking support of the process defined EXPERIENCE: Essential: Graduate/ Post graduate in any discipline with minimum 3-4 years of work experience as delivery quality Manager Experience in Healthcare BPO organization is an advantage Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.; Managed team of 6-8 TLs Proven process improvement experience to improve delivered quality Communicates effectively and fearlessly to drive quality initiatives across the span of work Desirable: Six Sigma certified from a reputed company/certifier-(min Green belt) Experience in revenue cycle management industry CANDIDATE PROFILE: Demonstrated creativity and innovation to do things differently to bring effectiveness Demonstrates knowledge of transaction and corporate quality Proven ability to analyze and improve work processes Ability to improvise existing process and design new process Ability to build quality culture with various initiatives Ability to speak effectively before groups of employees Ability work cross functionally and vertical layers in the organization Ability to proactively understand the business need / Delivery needs and work towards resolution Knowledge of basics of quality standards like ISO, COPC etc.

Position: Manager Reporting To: Sr Manager / DGM Designations Reporting To This Role: Asst.Managers & Lead Data Analysts Department: Business Intelligence Profile Description: This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management. Key Responsibilities: Process: Monitor the SLAs and update the stakeholders proactively on the trends Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash. Identify new use cases for statistical modeling and Automations Responsible for client & C suite facing reports & metrics to drill down analysis and automation Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders Engage in new transitions to set up seamless reporting systems People: Support and Improve Performance through tracking, feedback and Coaching Accountable to check attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops Support and manage your teams project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment Client: Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests. Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting Set-up process KPI reporting systems for new clients Financial: Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery Qualifications: Graduation in any stream is a must. Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred Role Prerequisites: Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics. A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin) 3 plus years of experience in managing a team of reporting analysts is a must Functional Competencies: Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must Knowledge across RCM function (Only for Collections) Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage Ability to deliver high impact amid complexity, ambiguity and competing priorities Behavioral Competencies: Teamwork Communication Customer Centricity Achievement Orientation Developing Others

Skills Vendor Management Service Delivery Six Sigma Process Improvement Project Management Quality Assurance BPO Business Process CRM Operations Management JOB PURPOSE: To provide direction and support to Delivery Quality and liaison with Process improvement team to perform defined set of activities, which result in systemic solutions leading to continual, and breakthrough improvement of service delivery PRIMARY DUTIES AND RESPONSIBILITIES: Manage a team of 5-10 DQ TLs spread across different Delivery partners Coach, guide and support Quality Process Improvement teams to perform defined quality improvement tasks Prioritize and allocate improvement projects based on internal and external quality data Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished Derive Quality assurance plan that predictable and assurance consistent delivery Develop and implement plans for continuous education across DQ function in the location Build cross domain expertise of team members to enhance their skill and knowledge Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results Enable proactive cross function communication and ability to liaison with appropriate functions for close loop issues and opportunities Participate in client calls whenever necessary along with DQ TLs to represent Quality Drive performance management initiatives for DQ function at the location Support delivery excellence initiative for better delivery Act as a single point of contact for all quality related activities for the assigned scope of work Attend reviews at various levels and represent quality functions Responsive to internal and external customer complaints and close loop logically taking support of the process defined EXPERIENCE: Essential: Graduate/ Post graduate in any discipline with minimum 3-4 years of work experience as delivery quality Manager Experience in Healthcare BPO organization is an advantage Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.; Managed team of 6-8 TLs Proven process improvement experience to improve delivered quality Communicates effectively and fearlessly to drive quality initiatives across the span of work Desirable: Six Sigma certified from a reputed company/certifier-(min Green belt) Experience in revenue cycle management industry CANDIDATE PROFILE: Demonstrated creativity and innovation to do things differently to bring effectiveness Demonstrates knowledge of transaction and corporate quality Proven ability to analyze and improve work processes Ability to improvise existing process and design new process Ability to build quality culture with various initiatives Ability to speak effectively before groups of employees Ability work cross functionally and vertical layers in the organization Ability to proactively understand the business need / Delivery needs and work towards resolution Knowledge of basics of quality standards like ISO, COPC etc.