CRM Manager

At Total CollectR, we’re redefining the future of debt collection through intelligent automation, multi-channel communication, and an AI-powered virtual collector. Our mission is to help lenders, agencies, and healthcare providers recover revenue more efficiently and ethically—while delivering a better consumer experience.

As we scale rapidly, we’re looking for a CRM Manager to own and optimize our HubSpot CRM environment, ensuring it drives alignment, visibility, and performance across our Sales, Marketing, and Customer Success teams.

🔹 What You’ll Do

• Own the CRM (HubSpot) system — structure, hygiene, segmentation, workflows, permissions, and reporting.
• Partner closely with Sales, Marketing, and Customer Success to map and optimize the full customer journey.
• Build and maintain workflows, automations, and pipelines that support outbound prospecting, demo scheduling, onboarding, renewals, and upsell campaigns.
• Create dashboards and custom reports to track KPIs across the funnel.
• Implement best practices for lead scoring, lifecycle stages, and deal management.
• Collaborate with leadership to streamline handoffs, reduce friction, and improve pipeline visibility.
• Serve as our internal HubSpot expert, trainer, and problem-solver.

🔹 What We’re Looking For

• 3+ years of CRM management experience, preferably in HubSpot (Salesforce acceptable with strong HubSpot transition experience).
• Strong understanding of sales and marketing funnels in a B2B SaaS environment.
• Comfortable building automation, custom properties, workflows, and dashboards in HubSpot.
• A systems thinker who thrives on improving process and reducing manual work.
• Excellent communication skills — you can translate business needs into CRM solutions.
• Self-starter who can take ownership and drive measurable results.

🔹 Bonus Points For

• Experience supporting SDR, AE, and CSM teams
• Familiarity with outbound tools (Apollo, ZoomInfo, LinkedIn Sales Navigator)
• Exposure to debt collection, lending, or FinTech environments
• HubSpot certifications