Business Analyst

Job Description

Total CollectR is seeking a sharp and proactive Business Analyst / Product Owner to help shape the future of our AI-powered debt collection platform. If you thrive at the intersection of product, engineering, and customer success—and know how to turn complex requirements into simple, actionable stories—this role is for you. As a key member of our product team, you’ll own modules end-to-end, from discovery to delivery. You’ll drive clarity and structure, collaborating closely with developers, QA, design, and stakeholders to ensure every feature adds value and meets our high standards of execution. This is a high-impact role for someone who thrives in fast-paced SaaS environments and wants to take ownership of delivering real business outcomes. 🔧 Responsibilities Own one or more product modules end-to-end, from requirement gathering through delivery and iteration Translate business needs and customer feedback into clear user stories, workflows, and structured documentation Collaborating closely with tech leads and holding developers, designers, and QA accountable for timely, high-quality delivery Lead sprint ceremonies, including planning, backlog grooming, and daily syncs Work with internal stakeholders and customers to define custom features, integrations, and business logic Drive UAT, feedback collection, and iterative improvements post-launch Balance product goals with technical constraints and timelines, ensuring smart trade-offs Partner with cross-functional teams to improve usability, compliance, and long-term product scalability Act as the voice of the product and advocate for quality, timelines, and user value in every conversation ✅ Requirements 4–6 years of experience as a Business Analyst in SaaS or technical product environments 2–3 years of hands-on experience as a Product Owner or in end-to-end product lifecycle management Strong documentation and story-writing skills with proven success collaborating with engineering and QA Experience using Agile tools such as JIRA, ClickUp, Figma, and Visio Excellent communication and stakeholder management skills—able to synthesize inputs from technical and non-technical teams Ownership mindset with the ability to hold others accountable to timelines and outcomes Strong analytical and problem-solving skills with attention to detail and user impact Flexibility to work with partial U.S. time zone overlap for cross-team collaboration Experience in the US debt collection, fintech, or compliance-heavy industries is a plus Good to have familiarity with third-party integrations, and client-facing platform features Show more Show less