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crm technology sustainability erp engagement efficiency collaboration management flow data integrity automation reporting support training analyze analysis design retention marketing communication pipeline tracking workflow transparency analytics segmentation compensation

Work Mode

On-site

Job Type

Full Time

Job Description

About Marut Drones

Marut Drones

is India's leading Industrial Drone Manufacturer based in Hyderabad. Known for our powerful and innovative drones, we have developed popular models like Agricopter for precision agriculture, Hepicopter for long-range deliveries, Seed copter for afforestation, and Marut ZAP for mosquito eradication and disease prediction.Marut Drones has been

recognized with numerous prestigious awards

for its innovation and contributions to various sectors. These accolades include the

FICCI Award for Sustainable Agriculture

, the

Telangana State Industries Award 2022

for

Best Startup

, the

NASSCOM Emerging Technology Award for Drones and AI

, and the

South India Business Award

. These awards highlight the company's commitment to excellence, sustainability, and its transformative impact across industries.

Role Overview

The CRM Executive will play a central role in optimizing and managing our ZOHO CRM and ERP platforms to elevate customer engagement, operational efficiency, and team collaboration. You will act as the key connector between customer-facing teams, technical stakeholders, and management, ensuring seamless flow of information and superior customer experience.

Key Responsibilities

  • Manage and administer ZOHO CRM platforms to ensure smooth operations, data integrity, and system optimization.
  • Customize and configure CRM modules, workflows, and automation to suit business processes and reporting needs.
  • Train and support internal teams in effective use of ZOHO CRM, including conducting CRM Training workshops and preparing MIS.
  • Analyze and interpret CRM data to provide actionable insights lead analysis, customer behavior, sales trends, and operational performance.
  • Design and execute customer retention and engagement campaigns using integrated CRM tools (email, SMS, loyalty programs, etc.).
  • Collaborate closely with pre-sales, marketing, and sales teams for coordinated customer communication, pipeline tracking, and campaign execution.
  • Stay updated on ZOHO platform enhancements, recommending, and implementing upgrades or improvements as suited to evolving business needs.
  • Ensure accurate lead management, data hygiene, and workflow transparency within the CRM for all pipeline activities.
  • Integrate ZOHO CRM with other business tools as needed, analytics, and communications platforms.

Knowledge And Skills Required

  • Hands-on expertise with ZOHO CRM, including workflows, automation, MIS reporting.
  • In-depth understanding of customer acquisition, retention, and segmentation strategies.
  • Strong analytical skills for interpreting complex data and generating actionable insights.
  • Excellent communication skills—both written and verbal—for training, support, and cross-team collaboration.
  • Proven problem-solving ability, attention to detail, and organizational skills.
  • Comfort with data management, campaign execution, and performance monitoring.
  • Track record of successfully collaborating within diverse, cross-functional teams to achieve shared goals and project deadlines

Qualifications

Bachelor’s degree in Business, Marketing, IT, or related field.Minimum 3 years of experience with ZOHO CRM administration or customer relationship roles.Prior experience in digital transformation, CRM training/support, or analytics preferred.Demonstrated ability to deliver results in fast-paced, growth-oriented environments.

Compensation

Competitive and open to discussion.

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Marut Drones logo
Marut Drones

Drone Technology/Agriculture

N/A

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