Assoc Project Analyst

Job Title: Project Analyst

Department: Customer Operations

Reports To: Sr. Manager – Implementation & Project Management

Job Summary

Key Responsibilities

Data Quality & Hierarchy Management

• Ensure Accurate Role Assignments: Regularly review and update account hierarchies to maintain correct ownership and support responsibilities across the organization.
• Standardize Regional Mapping: Apply consistent regional identifiers across related customer accounts to support accurate segmentation and reporting.
• Conduct Data Integrity Audits: Perform periodic audits to identify and correct data discrepancies, such as misassigned roles, inactive attributes, or incomplete entries.
• Drive Proactive Communication: Create and maintain a cadence of insights shared with regional or functional leaders to highlight key data issues such as overdue tasks, data gaps, or misaligned account ownership
  

Dashboard Management

• Maintain and regularly update operational dashboards to ensure alignment with business leadership requirements and regional performance tracking.
  

Data Maintenance

• Support the accuracy of customer-related data by performing periodic reviews and manual updates in line with organizational standards.
  

Platform and Process Optimization

• Assist in the upkeep of customer success platforms by updating playbooks and maintaining consistent objectives that support scalable engagement practices.
  

Operational Reporting

• Prepare and distribute key performance and operational reports on a regular cadence (e.g., biweekly, monthly, daily) to support strategic decision-making and team accountability.
  

Training and Enablement

• Convert complex information into accessible, role-appropriate training content for frontline teams.
• Maintain a centralized repository of training materials and release updates to ensure knowledge consistency and ongoing enablement
  

Qualifications

• Education: Bachelor’s degree in Project Management, Business Administration, or a related field.
• Experience: Minimum of 3–5 years of experience in project management or operations support, preferably within the Software or Automotive sectors.
  

Skills & Competencies

• Strong analytical and data interpretation skills
• Excellent communication and interpersonal skills
• Proficiency in reporting tools such as Excel, Power BI, Tableau, etc.
• Ability to manage multiple projects simultaneously with shifting priorities
• Effective problem-solving and decision-making capabilities
• Highly organized with keen attention to detail
• Ability to work under pressure and meet stringent deadlines
  

Travel:

Work Location: