Assoc Project Analyst

Job Title: Project Analyst

Department: Customer Operations

Reports To: Sr. Manager – Implementation & Project Management

Job Summary:
The Project Analyst plays a critical role in supporting the Customer Success (CS) and Operations teams through data integrity efforts, reporting, system updates, and process improvements. This role is responsible for ensuring accurate Success Manager and Success Region assignments, maintaining dashboard accuracy, generating operational reports, and aiding in the creation and simplification of training content. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a dynamic environment.

Key Responsibilities:

• Ensure Accurate Role Assignments:
  Regularly review and update account hierarchies to maintain correct ownership and support responsibilities across the organization.
• Standardize Regional Mapping:
  Apply consistent regional identifiers across related customer accounts to support accurate segmentation and reporting.
• Conduct Data Integrity Audits:
  Perform periodic audits to identify and correct data discrepancies, such as misassigned roles, inactive attributes, or incomplete entries.
• Drive Proactive Communication:
  Create and maintain a cadence of insights shared with regional or functional leaders to highlight key data issues such as overdue tasks, data gaps, or misaligned account ownership

Dashboard Management

• Maintain and regularly update operational dashboards to ensure alignment with business leadership requirements and regional performance tracking.

Data Maintenance

• Support the accuracy of customer-related data by performing periodic reviews and manual updates in line with organizational standards.

Platform and Process Optimization

• Assist in the upkeep of customer success platforms by updating playbooks and maintaining consistent objectives that support scalable engagement practices.

• Prepare and distribute key performance and operational reports on a regular cadence (e.g., biweekly, monthly, daily) to support strategic decision-making and team accountability.

Training and Enablement

• Convert complex information into accessible, role-appropriate training content for frontline teams.
• Maintain a centralized repository of training materials and release updates to ensure knowledge consistency and ongoing enablement

Qualifications:

• Education:
  Bachelor’s degree in Project Management, Business Administration, or a related field.
• Experience:
  Minimum of 3–5 years of experience in project management or operations support, preferably within the Software or Automotive sectors.

Skills & Competencies:

• Strong analytical and data interpretation skills
• Excellent communication and interpersonal skills
• Proficiency in reporting tools such as Excel, Power BI, Tableau, etc.
• Ability to manage multiple projects simultaneously with shifting priorities
• Effective problem-solving and decision-making capabilities
• Highly organized with keen attention to detail
• Ability to work under pressure and meet stringent deadlines

Travel: If required

Work Location: Hyderabad – (Onsite)