Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
EXL Services
>
Assistant Manager

Assistant Manager

EXL Services

7 - 12 years

5 - 9 Lacs

Noida

Posted:5 days ago| Platform: GlassDoor logo

Apply

Skills Required

training development excel powerpoint power communication data learning preprocess certification effectiveness coaching mentoring reporting connect analysis content presentation verification research deployment efficiency assessment escalation support evaluation updating audits transitions service word flexibility certifications ifrs workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Manager

EXL/AM/1381018

Human ResourcesNoida

Posted On

09 Jun 2025

End Date

24 Jul 2025

Required Experience

7 - 12 Years

Basic Section

Number Of Positions

Band

Band Name

Assistant Manager

Cost Code

G100404

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

Backfill

Max CTC

800000.0000 - 1100000.0000

Complexity Level

Not Applicable

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Enabling

Sub Group

Human Resources

Organization

Human Resources

LOB

Insurance Academy

SBU

Capability Development

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

TRAINING & DEVELOPMENT

LIFE INSURANCE

EXCEL

POWERPOINT

POWER BI

COMMUNICATION

STAKE HOLDER MANAGMENT

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Basic Function

This role is primarily responsible for designing and delivering high performing learning solutions, which align with & meet business needs and client expectations. This role is required to manage the team as well as the delivery of Preprocess and Certification Trainings to all EXL employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the trainers and periodic reporting of all the above to the Insurance Academy (IA)/Capability Development (CD) Lead. This role also involves designing and developing pre - process and /or specialized training modules after need assessments for all Processes at EXL. The role entails regular connect with Business units for domain/digital/functional upskilling requirements received and curation and conducting appropriate trainings, as applicable.

Essential Functions

Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
Managing end to end roles and responsibilities of the team
Designing training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactive
Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
Identification of appropriate methodology for the implementation of training
Training and certification of trainers on the training modules
Conducting insurance and professional development training programs
Managing training material and content - regular reviews and updation
Building PPTs and other material and participate in presentation to the client/ internal customers
Provide guidance, direction, and training to instructional designers and trainers
Conduct verification and re-verification of trainers in the department
Participate in RFXs and Client visits
Handle administrative tasks with respect to training & certification
Undertake research for the purpose of creating value to the business and driving business results
Convert research into knowledge and disseminate to the businesses
Maintain regular touch points with Business units and share updates and cater to specific training needs
Develop understanding of Digital deployment in Insurance domain and help conduct, facilitate upskilling sessions.

Performance parameters

Quality and accuracy of deliverables
Efficiency and effectiveness (result-orientation)
Training delivery and certification of trainers
Adherence to internal standards
Adherence to timelines
Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
Employee satisfaction, people development and morale
Good performance on any other function that may occur from time to time or as directed by the Supervisor
Help assess and develop critical skills for specific roles and requirements per Business needs
Regular assessment and update of training content and repository for aligned resources/vertical

Primary Internal Interactions

Employees, for the purpose of designing and developing training solutions
Process managers and leaders, for the purpose of identifying the training needs and follow up
IA_CD Team, for the purpose of up-skilling and certification of trainers
Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback
Transitions and BHR SPOC for data requirements, as applicable

Primary External Interactions

Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed
Institute partners of CD for managing and running programs
Vendors, for any material/ service availed

Skills

Technical Skills

Good knowledge of MS Office applications like – PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio
Internet usage and email access

Process Specific Skills

Extensive knowledge of US Property & Casualty Insurance/L&A Insurance/F&A Insurance
Content designing and development
Ability to present the information in simple and easy to understand manner
Ability to understand and comprehend quickly about unfamiliar industry
Prioritizing customer needs
Strong customer service focus
Ability to do research and produce research documents

Soft Skills (Minimum)

Good verbal and written communication skills
Good presentation skills
Good research skills
Flexibility and urgency to handle pressure
Team work/ Managing Self / Adaptability
Self-disciplined and result oriented
Data gathering ability/ Eye for detail
Ability to multi task

Soft skills (Desired)

Ability to approach problems logically
Interpersonal Skills
Feedback Skills
Customer Service Focus
Active listening skills
Coaching and mentoring skills

Education Requirements

Graduate (in any stream)
Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and/or L&A domain – LOMA 280/281, 290/291 and/or F&A domain (AIAF, IFRS etc.)
Knowledge and understanding of vertical specific roles, functions, and work items in Insurance

Work Experience Requirements

Total work experience should be a minimum of 6-8 years of relevant work experience in conducting training and developing training curriculum
Minimum 3-4 year in the current role/assignment
Experience in implementing or background of digital is added advantage

Workflow

Workflow Type

L&S-DA-Consulting

More Jobs at EXL Services

Executives

Pune, Maharashtra

1.0 - 5.0 yrs

INR 3 - 5 Lacs

Executives

Chennai, Tamil Nadu

Experience: Not specified

INR 3 - 5 Lacs

Executives

Noida, Uttar Pradesh

Experience: Not specified

INR 3 - 5 Lacs

Senior Executive

Jaipur

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Assistant Manager

Noida

3.0 - 5.0 yrs

INR 7 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Training Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL Services

110 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager