Posted:1 day ago|
Platform:
On-site
Full Time
• Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.).
• Monitor team performance, provide coaching, and implement improvement plans.
• Handle escalations, ensure high-quality customer service, and drive process excellence.
• Collaborate with stakeholders to optimize workflows and enhance efficiency.
• Ensure compliance with company policies, client requirements, and industry best practices.
• Conduct regular team meetings, performance reviews, and training sessions.
• Work on workforce planning, rostering, and attrition control.
• Generate reports and provide insights for operational improvements.
Share cv at Vaishali.vaishali27@teleperformance.com
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