Analyst - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The Corporate Function Control Management (CFCM) team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ), ESS (Enterprise Shared Services).

The objective of the Corporate Function Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

The Analyst, Corporate Function Control Management will report to the Manger, Corporate Function Control Management of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across business units, functional areas, and geographies.

Key responsibilities:

• Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
• Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
• Support risk management practices within the business
• Maintain risk profiles and an updated risk register(s)
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 1-2 Years experience in operational risk management, strong experience in RCSA and/or PRSA risk assessments (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Knowledge of Business Continuity Planning and related activities is a plus
• Supporting identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Supporting independent control monitoring, including identification of control improvements
• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.