VP – Shared Services & Operational Excellence

Job Summary:

We are looking for a strategic leader to take on the role of Vice President – Business Support Services, overseeing Finance, HR, and Procurement Operations within our Global Capability Center. This position will be accountable for delivering high-quality operational services, driving operational excellence, and ensuring P&L ownership. The incumbent will play a critical role in leading service delivery for global stakeholders, including senior leadership and board-level executives, with a strong focus on positioning the function as a best-in-class global service partner.

Key Responsibilities:

• Develop and execute a comprehensive global operations strategy for Finance, HR, and Procurement that aligns with the GCC’s long-term business objectives.

• Establish the Business Support Services function as a strategic differentiator, providing advisory support to executive leadership and board members.

• Own the P&L for operational services, driving profitability and cost optimization while maintaining service excellence.

• Lead client and stakeholder engagement efforts, delivering high-quality services and building trusted partnerships.

• Champion digital transformation through automation, AI, and analytics to enhance efficiency, accuracy, and strategic insights.

• Establish robust governance and compliance frameworks aligned with global and local regulations.

Finance, HR & Procurement Shared Services:

• Collaborate with Finance, HR, and Procurement leaders to develop integrated service delivery models that support organizational goals.

• Set up a Center of Excellence to standardize global processes across payroll, AP/AR, financial reporting, talent management, and employee services.

• Lead cost optimization initiatives while ensuring the delivery of accurate, scalable, and efficient services.

• Manage risk and compliance, ensuring adherence to statutory, tax, and labor regulations, and effective audit governance.

• Drive change management efforts and continuous improvement initiatives across shared services.

Operational Excellence & Continuous Improvement:

• Define and monitor KPIs to measure service performance and operational effectiveness.

• Standardize processes across geographies to ensure best practice implementation and service consistency.

• Serve as the strategic interface between corporate leadership, regional offices, and service delivery teams to ensure alignment and collaboration.

Leadership & People Development:

• Provide visionary leadership to a diverse team, fostering a culture of accountability, collaboration, and innovation.

• Build and lead high-performing teams across finance and HR, promoting cross-functional synergies and shared ownership.

• Develop succession plans and talent pipelines to support long-term organizational growth and leadership continuity.

Required Qualifications:

• Qualified Chartered Accountant (CA) or Master's degree in Finance, Accounting, Business Administration, or Human Resources; MBA or equivalent preferred.

• Professional certifications such as CPA, CMA, SHRM, or SPHR are advantageous.

• Minimum of 18 years of progressive leadership experience in Finance, HR, or Shared Services, including 7+ years at an executive level.

• Demonstrated expertise in managing operations across functions, ideally within a Global Capability Center environment.

• Proven track record in leading large-scale transformation initiatives, including automation and digital enablement.

• Strong financial and business acumen with a deep understanding of global compliance and risk frameworks.

• Proficiency with ERP systems, HRMS, and automation technologies including AI and RPA.

• Exceptional leadership, stakeholder management, and communication skills with a global mindset.

Key Competencies:

• Visionary leadership with a strong strategic orientation

• Ability to influence and engage with C-suite and board-level executives

• Strong decision-making and problem-solving capabilities in complex, dynamic environments

• High adaptability and a continuous improvement mindset

• Excellent interpersonal and stakeholder engagement skills