User Experience Researcher

Role : Senior User Researcher

Experience : 5+years

Location : Bengaluru, Karnataka

Who we are :

Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money.

We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

Our journey so far:

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million + happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for its head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

Who we're looking for :

We’re looking for a seasoned, generalist consumer insights professional with deep expertise in user and market research - particularly with a strong command of quantitative methods. At Jupiter, user experience is our edge, and insights sit at the heart of it. This role will span across key product verticals including Jupiter’s flagship products - credit cards, PPI, loans, insurance, and more. Bonus points if you bring a background in behavioral science and/or have thrived in a horizontal role engaging multiple cross-functional teams.

As part of the President’s Office, the ideal candidate is equally comfortable thinking strategically and executing tactically - driving insights that shape vision while delivering impact on the ground.

Roles and responsibilities:

• Strategic Research Leadership
• Own and define the research vision and strategy, aligned with product and business goals
• Translate complex, nuances business challenges to actionable research objectives
• Integrate user insights into the product development lifecycle and overall company strategy
• Lead research that informs the design and evaluation of products, services, and ecosystem
• Insights, Impact, and Communication
• Generate research-backed insights and recommendations that drive product and service innovations and improvements
• Translate technical findings into clear, compelling insights for business leaders
• Promote a culture of continuous learning by making research insights widely accessible
• Evangelise user research across the organization to ensure insight-led decision-making
• Stakeholder Engagement
• Influence product and business stakeholders across verticals to support user-centered solutions
• Empower teams to participate in research and apply insights in their decision-making
• Balance high-level strategic thinking with tactical execution to support evolving priorities
• Execution and Delivery
• Manage multiple research projects simultaneously under tight deadlines
• Take full ownership of scoping, prioritizing, and allocating resources for research initiatives
• Use AI tools (ex: GPT, Claude, etc.) to accelerate ideation, synthesise research and perform analysis
• Team Development
• Recruit, mentor and support the development of junior user researchers and interns
• Foster a culture of high performance and continuous improvement within the research team
• Domain Curiosity
• Stay updated on fintech trends, competitors, emerging technologies and practices, regulatory changes in India and globally to inform research context

What is needed for this role:

• Bachelor's or Master’s degree in Psychology, Design, HCI, Marketing Research, or a related field (MBA or equivalent a plus)
• 5+ years of experience in user research, market research, or consumer insights
• Proven experience collaborating with senior leadership (Director level and above)
• Proficient in using AI tools to streamline and enhance the research process
• Strong portfolio and case studies highlighting research expertise and impact
• Prior fintech experience is a plus, but not required

Why you should work with us:

• We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion.
• We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers.
• We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus.
• In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move.

Our Process:

We raise the bar with each hire - and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply you’re most likely to go through the following hiring process, certain roles may require more rounds. But here’s the gist -

• The Intro: Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it.
• Two Way Street: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given.
• Culture Matters: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time!
• The Offer: The most crucial step - as far as we’re concerned. We roll out offers if we find a candidate has met all our expectations and can be a part of our crew!

Want to know more about us? Hop onto the links below:

• Our values
• Our Team
• Our Journey

What people are saying about us: -

• Funding
• Rupay Card
• Feature launch- Magic Spends
• Jupiter Money gets RBI nod for issuing PPI

Sounds like you’d fit right in? Apply to our job using the link below.