Team Member - Workplace support services

About The Company

Role Overview

Key Responsibilities

• Oversee all soft services, including housekeeping, front desk, cafeteria, and pantry operations
• Manage client visits and ensure facility readiness
• Supervise space planning and office utilization
• Coordinate Facility Operations (FO) support and infrastructure maintenance
  

• Manage AMC and service providers for non-technical and technical maintenance
• Create and monitor Preventive Maintenance Schedules (PPM)
• Maintain asset and warranty records for all facility equipment
• Resolve employee issue for Concur / NDC (PAN India)
  

• Issue and review work permits (confined space, electrical, hot work, etc.)
• Ensure compliance with OHSAS, EMS, and organizational safety policies
• Conduct safety training for contract staff and ensure EOHS adherence
  

• Train vendor staff under “Back to Basics” and other development programs.
• Monitor vendor performance and ensure compliance with SLAs.
• Handle vendor-related documentation, including NDCs.
  

• Serve as auditee for internal and external audits (ISMS, BCMS, OHSAS, PIMS, EMS, etc.)
• Maintain statutory licenses and ensure 100% compliance (EOHS/Enforce Tool/Aparajita)
• Prepare and maintain necessary audit documentation
  

• Support and lead infrastructure projects like ODC creation and expansion
• Assist in CapEx/OpEx procurement planning and budget adherence
• Prepare and analyze monthly expense reports related to facilities
  

• Generate daily/weekly/monthly MIS reports (e.g., power consumption, maintenance).
• Participate in regular facility review meetings
• Prepare AOP and support data justification for procurement plans
  

• Ensure high levels of customer satisfaction through service excellence
• Collaborate with internal teams and leadership on office events and key initiatives
• Continuously monitor and improve service delivery metrics
  

Key Skills Required

• Facility Management & Administration
• Strong Vendor & Staff Management
• Leadership & People Development
• Audit, Safety & Compliance Knowledge
• Project Execution & Budgeting
• Excellent Communication & Interpersonal Skills
• Proficiency in Facility Management Software
• Willingness to work in Rotation Shifts and Extend as per the requirement
  

Preferred Candidate Profile

• Graduate with 5–10 years of experience in facility management or hospitality (corporate/large office environments preferred)
• Experience in managing operations for a site with over 4,000 employees and 42,000 sq. ft. of space
• Proven track record in managing soft services with a customer-focused mindset
• Experience in managing audits, safety protocols, and sustainability initiatives