TCS Hiring for ITSM Tools Architect (BMC, Manage Engine/Symphony Sumit)_PAN India

TCS Hiring for ITSM Tools Architect (BMC, Manage Engine/Symphony Sumit)_PAN India

Experience: 8 to 12 Years Only

Job Location: PAN India

TCS Hiring for ITSM Tools Architect (BMC, Manage Engine/Symphony Sumit)_PAN India

Required Technical Skill Set:

Hands-on experience in ITSM Tools – BMC, Manage Engine/Symphony Sumit

Desired Competencies (Technical/Behavioral Competency):

Must-Have

- Minimum 10 years of experience in ITSM tool implementation like BMC Remedy, Helix, Manage Engine, Symphony Sumit AI tools.

- Create architecture diagram for ITSM tools.

- Knowledge on On-prem and SaaS based ITSM Tools

- Design project plan and implementation plan for ITSM tool

- Agreement understanding, Entitlement gathering, data validation, discovery monitoring, reporting, ITSM License managemen.

- Access Control Management

- Design and develop foundation data model to support process integrations

- Implement technology specific best practices and standards.

- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.

- Proposes foundational data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

- Translates requirements into functional and technical requirements.

- Develop technical design documents.

- Designs and develops extensions to data model in support of requirements towards CMDB, SACM and other modules.

- Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

- Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

Good-to-Have:

ITIL Certification Certified BMC or Symphony Sumit AI and Manage Engine ITSM Tools Admin / Developer (Mandatory

Kind Regards,

Priyankha M