Sr Manager - Product Management

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Summary

We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G),wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains. This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation.Key ResponsibilitiesAI and Autonomous Network SolutionsLead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies.Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self healing, and predictive analytics.Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization.Sales Enablement and Solution EngineeringPartner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS).Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies.Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modeling.Project Leadership and Delivery ExecutionManage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics.Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals.Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management.Customer Relationship and Stakeholder ManagementAct as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions.Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients.Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement.Innovation and Ecosystem LeadershipChampion the use of generative AI, prompting, and large language models (LLMs) for automation and proactive network management.Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains.Influence the design and adoption of self optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI.

Qualifications

Bachelor/Master degree in Telecommunications, Computer Science, Data Science, or related fields.15 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles.Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL).Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI).PMP, Agile, or relevant delivery certifications preferred.Key SkillsAI/ML in Network OptimizationPrompt Engineering and LLM IntegrationAutonomous Wireless/Wireline Network ArchitecturesFixed Wireless Access (FWA) Deployment and AnalyticsRF and Fiber Network Planning and PerformanceCustomer Engagement and Technical Pre salesAutomation Frameworks and Closed Loop OperationsProgram Management and Cross Functional Leadership