Sr. Application Support Engineer

About ACA:

ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations. Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations.

Position Summary

This position involves recreating, analyzing, troubleshooting, and diagnosing incidents, as well as identifying their root causes. The role requires collaborating with developers and product owners to implement fixes, code enhancements, and optimizations. Responsibilities include responding to client inquiries, executing maintenance tasks, conducting system audits, and managing calls to meet SLA goals.

The candidate should have experience with Ubuntu/Linux architecture, networking, and scripting, along with SSL/security certificate implementation, AWS services (CLI, S3, EC2, CloudWatch, IAM), and RDS SQL (MySQL). Familiarity with the Software Development Life Cycle (SDLC) is essential.

Job Duties:

• Recreate, analyze, troubleshoot, and diagnose incidents.
• Identify root causes of incidents (e.g., configuration, defect, misuse).
• Collaborate with developers and product owners to determine corrective actions or viable workarounds for incident resolution.
• Implement fixes, code enhancements, and optimizations with minimal assistance.
• Respond to direct and indirect inquiries based on client service level agreements.
• Execute scheduled and unscheduled tasks related to the maintenance and monitoring of technology applications.
• Perform routine system audits for preventive maintenance and report on system statuses.
• Manage calls, including logging, monitoring, updating, prioritizing, and resolving calls, emails, and inquiries in a timely manner to meet SLA goals.
• Complete ad-hoc tasks or special projects to support ACA on various client and internal initiatives.
• Provide training to new or current application support team members on additional applications.
• Supervise, train, evaluate, and provide feedback to junior colleagues.
• Assist with ad-hoc work or special projects as necessary to support ACA on various initiative

Required Experience

• Proficiency in and experience with debugging on Ubuntu/Linux architecture, networking, and scripting.
• Experience in SSL/security certificate implementation and maintenance, Linux/Unix maintenance, upgrades/patches, and Bash scripting.
• Familiarity with AWS CLI, S3, EC2, CloudWatch, IAM permissions, and autoscaling.
• Expertise in RDS SQL, particularly MySQL.
• Strong understanding of and experience with the Software Development Life Cycle (SDLC)

Required Skills and Attributes

• Excellent oral and written communication skills.
• Reliable, flexible, and adaptable to new ACA initiatives and evolving client needs.
• Ability to thrive in a fast-paced, small-team environment.
• Capable of working independently, managing multiple tasks, and prioritizing effectively.
• Skilled at building and maintaining strong working relationships with colleagues and clients.
• Highly motivated and goal-oriented; proactive in self-education and career advancement; takes initiative on both internal and external projects.
• Committed to maintaining ACA’s high standards of quality and customer service.
• Strong organizational and problem-solving abilities with keen attention to detail

What we commit to:

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law.

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment.

Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.

Why join our team?

We are the leading governance, risk, and compliance (GRC) advisor in financial services. When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPS® standards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology.

Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients. We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths. We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency. If you’re ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, you’ve come to the right place